Disappointingly Buggy

This was so close to what I wanted, but ended up being so frustratingly buggy on important navigation tasks and image display.

Between random navigation bugs that jump back to the start of a gallery instead of the next image, to scaling issues on initial open of a gallery, and finally to a critical e-commerce bug that never sent a customer order through, resulting in an order that was never forwarded to me for fulfillment despite the client thinking they had been charged, NextGen and Photocrati have been a nightmare for me. It was so close to what I wanted for a photography website template, but even after a year working with their customer support reporting and confirming issue after issue with them, they were unable to fix ANY of the critical code issues. The recurring response was just that while they were able to recreate my issues, they only seem to affect a minority of users and are in the queue for issue resolution. That was fine for a few weeks, then months… but not over a year.

So frustrating and a giant waste of time. In their defense, I was finally refunded my purchase price, but after the countless hours wasted it didn’t ease the pain much. I didn’t want my money back, I wanted a reliable site without major image display issues.