Title: Disappointing Support
Last modified: June 21, 2026

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# Disappointing Support

 *  [davidwjw](https://wordpress.org/support/users/davidwjw/)
 * (@davidwjw)
 * [3 weeks, 1 day ago](https://wordpress.org/support/topic/disappointing-support-8/)
 *  I have the premium version of this plug-in and the plug-in itself is okay. There’s
   definitely areas of improvement needed. It not compatible with all themes and
   requires some custom configuring. The reason for my three star rating is more
   the support. I’ve been waiting up to a week to get a reply, meanwhile my client
   is needing their website live. A majority of the issues I had I had to resolve
   myself. YITH really needs to prioritise their customer requests more.

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 * 0 replies
 * 1 participant
 * Last reply from: [davidwjw](https://wordpress.org/support/users/davidwjw/)
 * Last activity: [3 weeks, 1 day ago](https://wordpress.org/support/topic/disappointing-support-8/)