Support » Plugin: WP Google Maps » Disappointing Plugin, Disappointing Support

  • The plugin does not work as advertised.

    When searching by (US) zip code, it centers on a location in Europe. Obviously not what we wanted.

    When reaching out to Nick about this issue, his response was nothing more than a *shrug*.

    Disappointing to say the least.

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  • Plugin Author WPGMaps


    Hi there @erikawithakdc
    I am terribly sorry you experienced this issue. I have reviewed your support ticket with Perry. I just wanted you to know that we have no control over how the geocoding takes place – We use the Google Maps Geocoding API and although you can set the country with which you want to geocode your results in, it is completely up to the Geocoding API with the result that you get back. I know that this can sometimes be frustrating but we really do our best to make sure that you have as many settings as possible to create a truly unique and comprehensive map.

    Was this happening with just one postal code, or multiple postal codes?

    Also, with regards to the bug you reported – thank you for reporting it. We will make sure that is sorted out ASAP.

    If there is any way we can flip this review around, please let me know.

    @erikawithakdc: Hello, it’s really annoying to hear. However, I can’t share your opinion about the disappointing support at all.

    Not at all, we ourselves had a problem after the latest update. And the guys really gave everything to solve this problem.

    And they solved it!

Viewing 2 replies - 1 through 2 (of 2 total)
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