Title: Disappointing Last modified: September 3, 2016 --- # Disappointing * [miraclesings](https://wordpress.org/support/users/miraclesings/) * (@miraclesings) * [10 years, 10 months ago](https://wordpress.org/support/topic/disappointing-27/) * I have heard so much about WooCommerce and their growing number of plugins, since I began developing websites several years ago. Tonight, I finally decided to download WooCommerce and invest in a couple of their plugins. I thought that the documentation would match the plugins, seamlessly, since WooThemes developed both WooCommerce and the plugins. * Apparently, they made some changes in their products lately. Links that lead to a necessary WooCommerce plugin download are broken. There is an announcement that they have discontinued the plugin and that the plugin that I need is built into the newer version of the WooCommerce software. However, I have dedicated 2 hours to this issue and have not been able to find a solution. * The documentation does not match my experience. I have lost a total of 4 hours of work trying to find solution to a couple of issues, and I am not able to duplicate what their documentation says should be happening with my website. So, I finally submitted a couple of help tickets. * Normally developers say that they will get back to you in 24-48 hours. However, after I submitted my tickets, a message appeared indicating that they were at a week-long conference, and they would be doing their best to handle requests in between attending the week-long conference. They advise, in the message, that they will do their best. Meanwhile, the issues that I have are on hold. I have no idea how long it will take them to get back to me. * I am frustrated and disappointed. I spent $300 with them and am not getting what I paid for. This is the kind of experience that I expect with FREE plugins. I was not expecting this experience with a company that is supposed to lead the E-Commerce industry for WordPress websites. * Again. I am extremely disappointed and quite frustrated. * Note: I have seen companies come back and try to “save face” when faced with negative responses on this website. But this company should know that I have committed the past 4 hours to trying to get aspects of their WooCommerce product to work with THEIR plugins. I spent money on their products because I believed in them. And I am not getting what I paid for. * I would appreciate them using their time to address my issues, rather than trying to save face by attacking my post. * Thank you Viewing 1 replies (of 1 total) * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [10 years, 7 months ago](https://wordpress.org/support/topic/disappointing-27/#post-8020131) * > Apparently, they made some changes in their products lately. Links that lead > to a necessary WooCommerce plugin download are broken. There is an announcement > that they have discontinued the plugin and that the plugin that I need is built > into the newer version of the WooCommerce software. However, I have dedicated > 2 hours to this issue and have not been able to find a solution. * Not sure what you’re talking about here. Woo don’t *sell* deprecated/discontinued plugins. Once they are discontinued they are removed from sale. And if its in core (whatever that is) it would be available for free? Viewing 1 replies (of 1 total) The topic ‘Disappointing’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3640790) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/disappointing-27/#post-8020131)