Support » Plugin: EWWW Image Optimizer » Disappointed me much

  • I was using this plugin almost at my every websites for years and I have trusted it much. But today it disappointed me and crashed more than 30.000 pictures. I cannot tell anyone “don’t use it” since it’s still a good plugin. But I am not going to use it anymore. Thank you for the service you have provided.

    • This topic was modified 2 weeks, 6 days ago by  faramirtr. Reason: I voted for 1 star but for the sake of years (that I used this plugin, it still deserves 5 stars
    • This topic was modified 2 weeks, 6 days ago by  faramirtr. Reason: I voted for 1 star but for the sake of years (that I used this plugin), it still deserves 5 stars
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author nosilver4u

    (@nosilver4u)

    Woah, that’s no good. I can’t imagine how EWWW nuked 30,000 pictures, but if you ever need help, just shoot me a message at https://ewww.io/contact-us/

    Plugin Author nosilver4u

    (@nosilver4u)

    I should also add, if there is ANY way to reproduce what happened on your site, I would be most interested in digging into the root cause. I’ve built in lots of safeguards to prevent such a thing, but if we can find a hole in that “armor”, I would love to get that taken care of.

    Hello again,

    Well, I found out the problem after hours later through developer tools. The strange thing I couldn’t manage to find those pictures with Cpanel and I thought all pictures have deleted. (There are 430k pictures in the folder totally) When I checked dev tools, I just saw the 403 error and understood what is going on. I checked the file permissions and all of pictures were 640. I have placed a single picture (in uploads) with 640 permission for a few days ago. I think Ewww has overwrote all pictures with 640 permissions because of that picture. Problem fixed now. After I changed all permissions, it is also working good now.

    • This reply was modified 2 weeks, 5 days ago by  faramirtr.
    Plugin Author nosilver4u

    (@nosilver4u)

    EWWW uses the same method as WP for setting the initial permissions. It combines the parent folder permissions with a 0666 mask (read/write for all). So if it changed them all to 640, I would suspect that the parent folder has something like 640 or 750 permissions.

    That said, those permissions should be fine, unless the 0 applies to the web server process that is running your site (which IS possible).

    Anyway, just double check the permissions on the uploads folder, the 2018 folder, and all sub-folders to make sure they look okay. You’re probably fine now since you reset them, but it doesn’t hurt to double-check.

Viewing 4 replies - 1 through 4 (of 4 total)
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