Title: Disappointed
Last modified: November 13, 2019

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# Disappointed

 *  [inspiredstyleco](https://wordpress.org/support/users/inspiredstyleco/)
 * (@inspiredstyleco)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/disappointed-80/)
 * I spent months trying to work with support to get this plugin to work. It looked
   like exactly what I needed but was unreliable. Sometimes the booking widget would
   load, sometimes it wouldn’t. Sometimes data could pull from my database, sometimes
   it wouldn’t. I was back and forth with support constantly until I had to give
   up and not invest any more time trying to force it. The final straw for me was
   when I got an email saying they were now charing for premium support even though
   I purchased the lifetime support 3 months earlier. I’m so disappointed.

Viewing 1 replies (of 1 total)

 *  Plugin Author [ameliabooking](https://wordpress.org/support/users/ameliabooking/)
 * (@ameliabooking)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/disappointed-80/#post-12135903)
 * Hi there, thank you for your honest oppinion.
 * We see you opened 11 tickets on our support platform, and that our support managers
   were very dedicated trying to help you with every error that came along. The 
   plugin cannot selectively work. Either it works, or it doesn’t. There were issues
   with how Amelia Users were saved in the database, and some php errors. However,
   connecting Google Maps, Google Calendar, setting time zones and so on were simple
   configuration issues, which were easily fixed.
 * The PHP errors that occured were referring to something we needed remote access
   to debug. While you did provide us tokens on a few occasions, there were times
   when those tokens would expire, so our managers needed you to create new ones,
   which (you’ll agree) wastes a lot of time on both sides. We are working through
   all support tickets in order in which they are submitted, and we’re not prioritizing
   anyone. We were, and still are dedicated to resolve the remaining issue with 
   PHP errors. The SQL syntax errors also require database access, or sending us
   a dump of the database, so we can look at Amelia’s tables structure. Without 
   it, there’s not much we can do.
 * Our developers tried replicating the issue, and did all necessary tests on our
   end, but couldn’t replicate it. That’s why we asked for another WP token to see
   and resolve the errors you kept getting.
 * As for premium support – We sent you an offer for a discount if you wanted to
   purchase an additional license. Nowhere did we mention you should purchase premium
   support, which you already have since you purchased the plugin on our website.
   Also, as per our terms and conditions – we do not provide lifetime support for
   purchases made through our store, but instead premium support is provided as 
   long as you’re subscribed to the plugin. Subscription plan lasts one year, so
   you’re entitled to receive all upcoming updates and support during that period
   of time. If you don’t cancel the subscription, it will automatically be extended
   for another year, which will grant you another year of updates and support.
 * We’re sorry if you misunderstood, but you don’t need to pay for anything else–
   you have premium support and included updates. Our support managers will gladly
   help you resolve the issues you’re facing, if you’re willing to provide them 
   all necessary access.
 * Kind regards.

Viewing 1 replies (of 1 total)

The topic ‘Disappointed’ is closed to new replies.

 * ![](https://ps.w.org/ameliabooking/assets/icon-256x256.png?rev=3429091)
 * [Booking for Appointments and Events Calendar - Amelia](https://wordpress.org/plugins/ameliabooking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ameliabooking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ameliabooking/)
 * [Active Topics](https://wordpress.org/support/plugin/ameliabooking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ameliabooking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ameliabooking/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [ameliabooking](https://wordpress.org/support/users/ameliabooking/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/disappointed-80/#post-12135903)