Disappointed – No More

Hi VentureCore,

Thank you for taking the time to write this feedback and I am very sorry for the inconvenience and disappointment you had experienced while waiting to receive your license information and file fulfilment. You are right, customers should not have to wait and wait for the product they paid for. The great thing about digital products is that customers should receive them instantly, and I failed you with that.

For some reason, this delay only seems to happen when purchases are made via PayPal, although on the contrary, purchases made by credit card are instant. I will chase this up with our eCommerce gateway we use called FastSpring and hopefully get this issue resolved as soon as possible. In the meantime, I have made a PayPal notice in our pricing page, but I understand this is not enough and I also need to provide an instant email notification whenever a purchase is made.

I do sincerely apologise for this mistake, and I will certainly learn from it.

If I may, I would like express my gratitude for being one of the early few that has taken a chance on buying my premium version. I also would like to thank you for speaking your mind and letting me know your honest feelings, as this will help me improve this process for everyone.

Kind Regards,
Damian Baker

Hi VentureCore,

I am totally grateful for your time in updating your review and ratings. I am pleased to hear that you are happy with the Easy Code Manager PLUS plugin and the support I have provided. This has given me a much-needed boost to work hard to correct mistakes, issues as well as to uphold a high standard of customer service and support. I appreciate your time with guidance with not only the original issue at hand but also assistance with other challenges I am facing. 🙂

Thanks so much!!!

Regards,
Damian Baker