Disappearing Submit Button

  • Resolved bobbybosler

    (@bobbybosler)


    8 years, 6 months ago

    Very Strangely, I am unable to get any new forms to display a Submit button. My formerly created forms display them fine, but anything new I try to create (or old forms I try to duplicate) will NOT display the corresponding submit button!

    The button is not hidden via CSS, the button element is not even in my page’s code (http://www.theegeneration.org/comprometete/)! I need a Spanish form functioning by 8pm tonight (EDT)! HELP!

    • This topic was modified 8 years, 6 months ago by bobbybosler.
Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years, 6 months ago

    Hello,

    Can you please post a link to a form with this problem?

    Thank you!
    -Tracy

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years, 6 months ago

    Oh, I’m sorry, I didn’t see the link in your previous post. We’ll investigate.

    Thread Starter bobbybosler

    (@bobbybosler)

    8 years, 6 months ago

    Just to clarify, here’s a quick screencast that shows what I’m seeing.

    https://www.dropbox.com/s/n6oh6dq1x7i8c4e/Easy%20Forms%20Issue%2011-4-16.mov?dl=0

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years, 6 months ago

    Hello Bobby,

    Thank you for the video That is really strange, we’ve never seen behavior like that before.

    Can you try some trouble shooting steps on a test page? Like trying to make a brand new form, not a duplicated form. Testing inline vs. not inline.

    I will try in a test install and see if I can recreate the problem.

    Thank you!
    -Tracy

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years, 6 months ago

    Hello I tried testing on my test site and I was able to switch between duplicate forms without losing the submit button.

    It must be something with the page builder, the theme or another plugin.

    What is the name of your theme again?

    Thank you!
    -Tracy

    Thread Starter bobbybosler

    (@bobbybosler)

    8 years, 6 months ago

    Brand new created form is missing the submit button. Have not tried non-inline form yet.

    The theme is the X Theme by THEMECO. Theme.co/x

    • This reply was modified 8 years, 6 months ago by bobbybosler.
    Thread Starter bobbybosler

    (@bobbybosler)

    8 years, 6 months ago

    Disabling inline form option did not change anything.

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years, 6 months ago

    Hello again.

    Could you submit a ticket with the company who made the theme as well?

    I am thinking it has something to do with the page builder you have in the video. They may be able to identify what is going on and provide us some information on how to make the plugin compatible with their theme.

    Thank you!
    -Tracy

    Thread Starter bobbybosler

    (@bobbybosler)

    8 years, 6 months ago

    I submitted a ticket with the Themeco, but I’m not so sure it’s their issue. Here’s why.

    I tried making an instance of the form on a page that does not use the Cornerstone page builder, and it still doesn’t produce the button. There is NO button element in the code whatsoever, just like on the other page.

    By the way, thank you for working with me on this.

    Thread Starter bobbybosler

    (@bobbybosler)

    8 years, 6 months ago

    I’m still looking to you all for a solution.

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years, 6 months ago

    Hi Bobby,

    I am very sorry, but without access to your site’s environment we can’t troubleshoot this issue.

    It has to have something to do with the theme or the combination of plugins, because our plugin is used on 10s of thousands of sites and we have never encountered this issue before.

    If the theme developer has a compatibility guide, we would be happy to take a look at it.

    If you are willing to contact us, we could help you offline.

    Thank you!
    -Tracy

    Thread Starter bobbybosler

    (@bobbybosler)

    8 years, 6 months ago

    I sent you an email. Thanks!

    Thread Starter bobbybosler

    (@bobbybosler)

    8 years, 6 months ago

    Ah! I uninstalled the plugin and reinstalled it from the repository and it worked! Nice!!

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    8 years, 6 months ago

    Awesome! I’m so glad that got things working!

    Have a good day.
    -Tracy

Viewing 14 replies - 1 through 14 (of 14 total)
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