Support » Plugin: PPV Live Webcams - Paid Videochat » Disapointing so far

  • This plugin has some really good points but alas, it lacks extensive documentation and the support has been very lacking! Im waiting now 4 days for a response to a very important issue and no reply at all. We are serious about our business and fast support is a must. Its really lacking.

    This plugin has so many positive points, and really could work well but is badly badly let down by the terrible support and lack of extensive documentation.

    We are going to give it another 24 hours and if no change then sadly will cancel our account with this company and find another solution.

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  • Plugin Author videowhisper

    (@videowhisper)

    Our developers did multiple tests and determined that billing was working as configured for regular usage. Our developers took some time to notice something suspicious for very short sessions:

    As you configured 0 decimals for MyCred tokens, short sessions that resulted in transactions under 1 token were not recorded. This is expected behaviour and depends fully on MyCred (used for billing as described at http://paidvideochat.com/features/pay-per-view-ppv/ ).

    Behaviour is clearly described in MyCred FAQ:
    https://mycred.me/about/faq/my-point-type-is-set-not-to-use-decimals-can-i-still-give-points-that-contains-decimals/

    As listed on contact page, answers can take days depending on staff and work required. Our developers provided the clarifications after troubleshooting your setup and understanding the specific configuration related issue.

    PS: This review is not adequate as issue does not refer to this plugin.
    Reported issue refers to functionality of a different plugin that is documented to work that way.

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