Disabled Twitter connection, still getting warning about it being broken

  • Resolved jikamens

    (@jikamens)


    1 year, 10 months ago

    Because I have migrated away from Twitter to Mastodon, I don’t want my blog to automatically tweet about my postings anymore. To that end, yesterday I went to the connection management page and disconnected Twitter.

    That was a day ago, and yet every time I go to publish a blog posting, I see a red box that says, “One of your social connections is broken. Reconnect them on the connection management page.” How do I make that go away?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    1 year, 10 months ago

    Hi there,

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter jikamens

    (@jikamens)

    1 year, 10 months ago

    It’s blog.kamens.us.

    As a temporary workaround I can simply disable social sharing in the settings for the Jetpack plugin, since Twitter was the only social network I had enabled sharing for before I disabled it, but I would really like to solve the underlying problem so that if I decide to connect to another social network later I won’t keep seeing that red box.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    1 year, 10 months ago

    Hi @jikamens

    If you turn Social sharing back on and still see the red box, let us know, there’s a button we can press which should clear that out for you.

    Thread Starter jikamens

    (@jikamens)

    1 year, 10 months ago

    It’s gone now, thanks. Can you explain why? Like, does this just take time to resolve itself, or did you do something to fix it?

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    1 year, 10 months ago

    Hi @jikamens

    I didn’t do anything on our end, but sometimes the connections get “stuck” after being modified – usually a caching issue, so I think that’s probably what happened here.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Disabled Twitter connection, still getting warning about it being broken’ is closed to new replies.