Disabled ALL plugins to troubleshoot and can't login now.

  • Resolved Palmcone

    (@palmcone)


    9 years, 5 months ago

    I needed to troubleshoot a problem which typically starts by deactivating all plugins and activating them 1 by 1 until you find the problem. However, the moment I deactivated them all, I was kicked out of the admin and am unable to get back in. I was using the “hide backend/login” feature.

    I’ve been searching Google for the last hour and have checked the .htaccess file and other things but am not finding a solution.

    https://wordpress.org/plugins/better-wp-security/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Palmcone

    (@palmcone)

    9 years, 5 months ago

    And yes, I’ve checked the standard WP login pages too and they are not working.

    iThemes Support

    (@ithemes-support)

    9 years, 5 months ago

    Hi,

    What’s happening when you try to access the login page? Are you getting an error, redirect or something else?

    Thanks,

    Gerroald

    Thread Starter Palmcone

    (@palmcone)

    9 years, 5 months ago

    Well, it was giving me a 404 when trying to use the custom URL. The wp-login.php and wp-admin.php pages were completely blank.

    At this point, my host has fixed the login situation and we have uninstalled iThemes Security.

    iThemes Support

    (@ithemes-support)

    9 years, 5 months ago

    Hi,

    If you do reactivate it please set WP_DEBUG to true and let us know what errors you see.

    Thanks,

    Gerroald

    Thread Starter Palmcone

    (@palmcone)

    9 years, 5 months ago

    To be honest, I’m afraid to reinstall it. This is a brand new client for me and I took the blame for them not being able to access their admin for 3.5 hours this morning.

    While researching the issue, I found an article about how your own site got hacked due to your security practices. Between that and what happened this morning, I have no faith in the stability of your product.

    Not trying to be a jerk here, just looking out for my best interest and that of my clients.

Viewing 5 replies - 1 through 5 (of 5 total)
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