• Resolved stephrookie

    (@stephrookie)


    I have just downgraded my plan from a paid plan to the free one, but now Vaultpress it going crazy.
    It tells me that i don’t have a license. The problem is that i can’t seem to find a way to uninstall it or disable it. Where can i do this so that i don’t keep getting warnings about it?

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  • Plugin Contributor Jen H.

    (@jenhooks)

    Hi @stephrookie,

    VaultPress is a standalone plugin that’s separate from Jetpack, even though the license is bundled with our paid plans. You should be able to deactivate it and delete it from the Plugins page in your WP Admin.

    Alternatively, you can log into your site via FTP (or SFTP or SSH) and delete the VaultPress folder under wp-content > plugins.

    If you’re still having trouble, please contact us at the form I’ve linked here. Make sure to link this thread in your ticket, and be sure to be logged into the WordPress.com account you used to purchase the plan.

    You’ll get quicker support that way.

    Thanks!

    Plugin Contributor Jen H.

    (@jenhooks)

    Hey @stephrookie,

    Since it’s been more than a week since we’ve heard from you, I’m going to go ahead and mark this thread as Resolved. If you still need a hand, please feel free to reach back out here and mark the thread as not resolved.

    Thanks!

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