Support » Plugin: WooCommerce » Disable shipping removes billing address

  • Resolved aljuk

    (@aljuk)


    If you disable shipping calculations, the Address tab label disappears in “My Account”.

    So, if you disable shipping, the customer cannot set a billing address.

    ????

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support thup90

    (@thup90)

    Hi there,

    I’ve tested by disabling the shipping calculation option on my site but could not replicate this. It seems there might be a conflict on your site that prevents WooCommerce from working properly.

    To test, please follow the instructions in this guide: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Thread Starter aljuk

    (@aljuk)

    Hi, thanks for your response.

    It’s really odd. On further inspection, it’s not happening in my local development environment but just on my public hosting, with an identical database (except URLs obviously).

    What’s happening precisely is that the list item has lost its text. The markup is there, the li, the a too, but the a has nothing inside it.

    I’m seeing this behaviour with no plugins running, and Twenty Nineteen theme.

    Thread Starter aljuk

    (@aljuk)

    I’ve checked with another store I run, and that doesn’t exhibit this behaviour when I disable shipping, so it’s clearly something localised, but I have no idea what it could be. The only difference I can think of between the two is that I didn’t use the setup wizard on this current site I’m having problems with. I shall persevere and try and work it out.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Disable shipping removes billing address’ is closed to new replies.