Support » Plugin: WooCommerce » Disable shipping removes billing address link

  • Resolved aljuk

    (@aljuk)


    On a brand new install of WordPress, with no plugins active except WooCommerce …

    I activate WooCommerce and run through the setup wizard, selecting downloadable product type. Then I visit WooCommerce settings and select “Disable shipping and shipping calculations”.

    When I visit /my-account/ the “Address” label is missing in the navigation menu, making the item un-clickable. If the user wants to edit their billing address there’s no way for them to get there.

    I posted this before and thought it must be my error, but I’ve just confirmed this on a completely fresh installation with nothing else running except a blank WordPress and WooCommerce, so am posting it again.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Joey – a11n

    (@jricketts4)

    Hi @aljuk – I’m having trouble duplicating this, but I don’t doubt something could be occurring. Do you mind sending us a copy of your system status report from the fresh install you’re referring to? You can find that by going to: WP Dashboard > WooCommerce > Status > ‘Get system report’

    Thanks! – Joey

    Thread Starter aljuk

    (@aljuk)

    No worries Joey, where should I send it? Or paste it here?

    Plugin Support Joey – a11n

    (@jricketts4)

    Yep! You can paste it right here. Links are appended with the nofollow tag, so aren’t indexed by search engines.

    – Joey

    Thread Starter aljuk

    (@aljuk)

    I’ve obfuscated the url, and removed the inactive plugins list for brevity (none of them had been enabled, so no options set etc.)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.mysite.com
    Site address (URL): https://www.mysite.com
    WC Version: 4.5.0
    REST API Version: ✔ 4.5.0
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.9
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 8000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.24-MariaDB-log-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.5.0
    WC Database Prefix: wpm_
    Total Database Size: 0.84MB
    Database Data Size: 0.69MB
    Database Index Size: 0.15MB
    wpm_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpm_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_options: Data: 0.68MB + Index: 0.03MB + Engine MyISAM
    wpm_postmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpm_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpm_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpm_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 1
    page: 6
    post: 2
    product: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 4.5.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Basket: #7 - /basket/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Nineteen
    Version: 1.7
    Author URL: https://en-gb.wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 2
    Oldest: 2020-09-09 15:13:00 +0100
    Newest: 2020-09-09 15:13:00 +0100
    
    
    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @aljuk. I’m not seeing any red flags in your system status report.

    Are you still having this issue with the latest version of WooCommerce? I just tested following your steps and see the following with my admin account:

    I tried to replicate the same as you but couldn’t. What if you try to purchase a product on the site? Are the billing address fields missing? If not, after checkout, does that change the availability of the Address tab in My Account?

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @aljuk. I hope that you’ve been able to resolve the issue. Since we haven’t heard from you in a while, I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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