Hi there,
For security and validation reasons, uCare now auto-registers the user, then sends them a link to verify & set a password. This was done in efforts to shorten the signup process, and remove the password field. Additionally, uCare used to auto-generate a password and send it via email, that was also changed in uCare v1.7.0.
version 1.7 was a complete change to the signup flow and logic, if you have this version, then this is how it works. There’s no option to change that.
Best regards
I am looking with interest at your plugin, and I would like to buy the Pro version but, I tried to see the registration workflow and it seems to be complicated enough…
First I received this email:
Welcome to the Smartcat Solutions Inc support system.
This email is a confirmation of your registration to our support system. You can begin creating support tickets and tracking your existing tickets through our support portal on https://support.smartcatdesign.net/.
Here are your credentials:
Username:
Password:
LOGIN NOW{%password%}
It is confusion about NO CREDENTIALS received…
The second email I received is ok, now I can set up my password. But there is confusing for customers…Could you simplify in a way the registration process and do not create any clues with the first email?
