Disable Fields on Checkout For Logged Users Issue Again

  • Resolved sw231

    (@sw231)


    6 months, 2 weeks ago

    Hi,

    I am having similar issues to one I reported on 4/7/2025 but this time it is asking for an address even though there already is one and the first and last name of the customer is showing even though it is there. https://imgur.com/a/QwHgr9x

    I tried the suggestion previously given but this means a customer doesn’t need to enter their address which we need so that solution won’t work. I can provide a full video of the issue happening https://imgur.com/a/EBOJiCx

    I have tried this with all plugins deactivated, using a different theme (Twenty Twenty-Four) and using an incognito browser and it still happens so I’m not sure what is causing the issue.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor David G

    (@gravid7)

    6 months, 1 week ago

    Hello @sw231

    Thanks for reaching out to us.

    We are checking the issue from our side and will get back to you with the solution soon.

    Plugin Contributor David G

    (@gravid7)

    4 months, 1 week ago

    Hi @sw231

    Can you please contact us from our website? So, we can take a deeper look and help you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.