Title: Disable Bot Verification? Last modified: October 21, 2021 --- # Disable Bot Verification? * [gally06](https://wordpress.org/support/users/gally06/) * (@gally06) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/) * Hi Guys, * Wandered if anyone can help, I am setting up a site that I am trying to link my Woocommerce to and when I enter the URL of my site to connect the 2 it tells me that bot verification is enabled, please disable it or whitelist our IP Address. * I have whitelisted the IP using both .htaccess file and via a plugin, however this doesn’t fix the problem and I get the same error. So does anyone know how to disable the bot verification on WordPress? * Thanks for any help in advance. - This topic was modified 4 years, 8 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). - This topic was modified 4 years, 8 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). Reason: Moved to Fixing WordPress, this is not an Developing with WordPress topic * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdisable-bot-verification-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14993595) * WordPress doesn’t have any “bot verification” feature. * What plugin did you install to give you this “bot verification” feature? * Thread Starter [gally06](https://wordpress.org/support/users/gally06/) * (@gally06) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14993607) * I am assuming it means the bot verification when logging in to the admin area. This is a printing company that selling my t-shirts and they can link direct to woocommerce to complete orders and direct shipping etc. * I am not using any plugins for this just standard wordpress installed at the moment I am meant to enter my web URL in their site and it links and requests authorisation. However all I am getting is an error to say bot verification is turned on, please disable this or whitelist our website. Which I have done the latter but hasn’t worked so wandering how I can do the first? * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14993694) * > However all I am getting is an error to say bot verification is turned on, > please disable this or whitelist our website. Which I have done the latter > but hasn’t worked so wandering how I can do the first? * Where did you disable this bot as you say? Can you share a screenshot? * **Again, WordPress itself doesn’t have any bot verification feature — not even when logging in to the admin area.** If you have such a feature on your WordPress site, it’s coming from either a plugin or your theme. * Thread Starter [gally06](https://wordpress.org/support/users/gally06/) * (@gally06) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14993718) * Hi George, * Sorry little confusion here, I have not disabled it I am wanting to disable it. The other website won’t connect until I turn it off or so they say. * The only thing I have seen is when visiting the admin area it says verifying you are human then loads the login. So I am assuming they mean that? * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14993737) * My bad. I missed the word “latter” in your earlier response. * Please provide your site address so I can test to see where this “bot verification” is coming from. * Thread Starter [gally06](https://wordpress.org/support/users/gally06/) * (@gally06) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14993772) * _[ Use the link field next time ]_ * Thanks George - This reply was modified 4 years, 8 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Thread Starter [gally06](https://wordpress.org/support/users/gally06/) * (@gally06) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14994341) * [Overlord Industries](https://overlordindustries.co.uk) - This reply was modified 4 years, 8 months ago by [gally06](https://wordpress.org/support/users/gally06/). * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14994591) * Thanks for providing your website address. * Looking at your public website, I see two unrelated issues either of which could potentially prevent this connection from your printer. * 1) Your website is using a maintenance plugin, so ALL public pages, except the homepage, are totally blocked from the outside, and require admin login to access anything. * You’re using the **Ephesus Coming Soon plugin** for this. This is a commercial plugin, so I couldn’t install it and test it out fully. But from the screenshots I saw on the sales page, it appears to have a way to whitelist external IP addresses and specific URLs on your website from being blocked. * You can try those whitelist options in the Ephesus plugin, but I would advise you completely disable the plugin just to test to be sure it’s not getting in the way. * 2) The second thing is the “bot verification” issue. There’s indeed a Google ReCaptcha interim page doing this “bot verification” before you reach the login page. * But, as I said earlier, this is not from WordPress itself. * Examing the code of this interstitial bot verification page, I see references like `stackprotectform`, `stackprotect`, `stackpath`, etc… possibly relating to StackPath, a company that offers CDN and WAF services to speed up and protect websites. * Your domain name also uses `ns[1-4].stackdns.com` name servers, so there is another connection to StackPath * Meanwhile, on your hosting company’s website (20i.com), I see this: * > We operate a robust Web Application Firewall to prevent hackers inserting code > in to your site, **_and StackProtect covers you against brute-force login attacks._**. * So this “bot verification” thing is very likely coming from your host, though I can’t say whether they’re using a WordPress plugin that you can control, or they’re doing it externally. * That’s definitely something to take up with your host. * Good luck! * Thread Starter [gally06](https://wordpress.org/support/users/gally06/) * (@gally06) * [4 years, 8 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-14997422) * George, * Your a star my man, thank you so much for your help here. It was coming from protection software of my hosting and we now have this issue resolved. Thanks once again. * [Pradeep Kamadana](https://wordpress.org/support/users/pradeepkamadana/) * (@pradeepkamadana) * [4 years, 4 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-15316654) * [@gally06](https://wordpress.org/support/users/gally06/) Glad that you had overcome this bot verification thing. Would like to know more about this as I am also using the same hosting provider stackcp (wolfhost) for one of my sites. And unfortunately, I am not getting proper response from their support and I would be glad if you can share as to how you have disabled this bot verification thing which crops up before logging into the site. Cheers! * [Debbie](https://wordpress.org/support/users/debdonuts/) * (@debdonuts) * [4 years, 3 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-15457781) * [@gally06](https://wordpress.org/support/users/gally06/) – I’d be grateful if you would share the solution as I too am having problems with 20i Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Disable Bot Verification?’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 11 replies * 4 participants * Last reply from: [Debbie](https://wordpress.org/support/users/debdonuts/) * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/disable-bot-verification-2/#post-15457781) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics