Title: Directory tree infinite loading
Last modified: June 10, 2017

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# Directory tree infinite loading

 *  Resolved [skriptkaijuuu](https://wordpress.org/support/users/skriptkaijuuu/)
 * (@skriptkaijuuu)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/)
 * just updated to the new version because the old one gives me max execution time…
   can I get some help please?
    -  This topic was modified 9 years, 1 month ago by [skriptkaijuuu](https://wordpress.org/support/users/skriptkaijuuu/).

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9215882)
 * skriptkaijuuu,
 * This issue is covered in the [Frequently Asked Questions](https://wordpress.org/plugins/media-library-plus/#faq)
   section of Media Library Folders plugin repository page:
 * Folder Tree Not Loading:
 * Users who report this issue can usually fix it by running the Media Library Folders
   Reset plugin that comes with Media Library Folders.
 * First make sure you have installed the latest version of Media Library Folders.
   
   Deactivate Media Library Folders and activate Media Library Folders Reset and
   run the Reset Database option from the Media Library Folders Reset sub menu in
   the dashboard. After that, reactivate Media Library Folders. It will do a fresh
   scan of your media library database and no changes will be made to the files 
   or folders on your site.
 *  Thread Starter [skriptkaijuuu](https://wordpress.org/support/users/skriptkaijuuu/)
 * (@skriptkaijuuu)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9216793)
 * Hi alan,
 * I forgot to mention that I have already tried resetting a couple of times ow 
   but no to avail
 *  Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9217467)
 * That means that there is a parent folder missing that the folder tree needs in
   order to display some sub folders.
 * Media Library Folders Reset includes two diagnostic pages, Display Attachment
   URLs and Display Folder Data. Can you view, copy and paste the information on
   those pages into an email and sent it to me at [alan@maxfoundry.com](https://wordpress.org/support/topic/directory-tree-infinite-loading/alan@maxfoundry.com?output_format=md).
 *  Thread Starter [skriptkaijuuu](https://wordpress.org/support/users/skriptkaijuuu/)
 * (@skriptkaijuuu)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9232975)
 * Hi alan,
 * I sent you the logs, were you able to receive it?
 *  Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9235628)
 * Yes. can you include the text of the folder data page rather than a screen shot.
 *  Thread Starter [skriptkaijuuu](https://wordpress.org/support/users/skriptkaijuuu/)
 * (@skriptkaijuuu)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9238137)
 * sent you the attachment
 *  Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9241083)
 * Ok, I see that magictoolbox_cache has lots of subfolders and that may be causing
   the folder tree to run out of memory. Media Library Folders comes with a list
   of names folders to skip when it scans for new folders. magictoolbox_cache can
   be added to this list and then when you reset the database, it should skip adding
   the folders under magictoolbox_cache to the folder tree data.
 * To accomplish this, navigate to your media-library-plus folder in wp-content/
   plugins. Edit the file, folders_to_hide.txt. Go to the end of the file and press
   enter to create a new line. Paste into the new line magictoolbox_cache
 * Now preform a database reset and when you view the folder data, magictoolbox_cache
   and it subfolders should not be included. And probably the folder tree will load
   properly.
 * We will update the folders_to_hide.txt file with magictoolbox_cache in the next
   release.
 *  Thread Starter [skriptkaijuuu](https://wordpress.org/support/users/skriptkaijuuu/)
 * (@skriptkaijuuu)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9255880)
 * thanks alan, it is now working

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Directory tree infinite loading’ is closed to new replies.

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## Tags

 * [folder tree not loading](https://wordpress.org/support/topic-tag/folder-tree-not-loading/)

 * 8 replies
 * 2 participants
 * Last reply from: [skriptkaijuuu](https://wordpress.org/support/users/skriptkaijuuu/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/directory-tree-infinite-loading/#post-9255880)
 * Status: resolved