Plugin Support
Darian
(@d0153)
Hi @imagd
Thanks for reaching out.
To help us better understand the issue, could you please provide some additional details? A screenshot, screen recording, or the full error message related to the missing directory would be really helpful.
If possible, please also share the URL of the page where we can directly observe the issue.
Looking forward to your reply.
Thread Starter
Matt
(@imagd)
Thanks for reaching out.
I believe that the explanations are clear enough for tackling this issue; however, following are more details about the problem:
https://plugins.trac.wordpress.org/browser/event-tickets/tags/5.23.1/common/build/css/dialog.css
In above file we have a relative path for loading svg file as following:
@svg-load arrow-right-active url("../icons/arrow-right.svg")
As a result, there shoud be an icon directory in below path containing the SVG files, which is missing:
https://plugins.trac.wordpress.org/browser/event-tickets/tags/5.23.1/common/build
A prompt fix or update is much appreciated.
Regards
Hi @imagd ,
Thank you for your message and the information.
To help us raise this concern with our products team, could you please provide details about any undesired behavior the missing common/build/icons directory is causing or breaking? Is this affecting the front end or the back end for you? If you could provide detailed steps to reproduce the behavior, that’d be much appreciated.
Thread Starter
Matt
(@imagd)
It ‘s affecting the frontend, icons are not loading on the frontend.
For instance on dialog modal, icon for closing the window is missing.
Hi @imagd ,
Thank you for your message and the information.
Could you please elaborate which dialog modal you are referring to? I tried reproducing it in our sandbox account — https://integral-rook-12fb35.instawp.xyz/event/test-tec-ticket/, and I could not find the Event Tickets plugin loading a modal on purchase or RSVP flow (see https://somup.com/cT1VfiM936).
Thread Starter
Matt
(@imagd)
Hi,
I believe I have provided sufficient developer-friendly evidence to clearly demonstrate the issue at hand. Specifically, the missing common /build/icons/ directory is causing the plugin to fail in loading necessary SVG files.
I kindly request that it be assigned to a technical team member who can investigate the issue and provide a solution.
Best
Hi @imagd ,
Thank you for your message.
I have raised this with our products team and awaiting response. We’ll get back to you as soon as more information becomes available.
Plugin Support
Darian
(@d0153)
Hi @imagd
Thank you for patiently waiting.
I just heard back from the team — they’ve been able to pinpoint the issue. I’ve gone ahead and added this thread to our internal ticket (TCMN-188) to make sure this gets the attention it deserves.
We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog. We’ll also update you through this thread once the fix is out.
I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.
Thanks again for reporting this issue and for using The Events Calendar! Have a great day.
—
Internal Bug Ticket Reference: TCMN-188
Plugin Support
Darian
(@d0153)
Hi @imagd
Good news!
The issue with the missing SVG icons from common/build/icons/ folder has been resolved. Please update your plugins to the latest version to apply the fix.
If you’re still experiencing any issues after updating, don’t hesitate to reach out—we’re here to help!
Thread Starter
Matt
(@imagd)
Hi @d0153
Thank you so much for follow up. I will update the plugin and report the result here.
Cheers
Plugin Support
Darian
(@d0153)
Hi @imagd
Thank you for your message!
Please don’t hesitate to let me know how things turn out. And if you have any other questions or need help with a different issue, feel free to start a new thread—we’re here to help!
