Title: Directory failed. Last modified: October 4, 2026 --- # Directory failed. * [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks, 2 days ago](https://wordpress.org/support/topic/directory-failed/) * ```wp-block-code The members directory no longer works after update to Version 2.14.0 I can see that there is a lot more sanitisation, after the wordfence told me that you had a security hole.This problem is urgent. [ultimatemember form_id=“1389]In class-shortcodes.phpget_post( $args[‘form_id’] ) returns empty string, about line 686It does exist, and has not been touched in months. See entry below.BTW, I have set up ultimate member to be the only one of my plugins that I do not allow automatic updates. It seems that you update anyway.MembersEdit | Bin | Duplicate This1389No[ultimatemember form_id="1389"]Published2026/02/06 – 19 Shevat 5786 at 09:0Ω ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdirectory-failed%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 weeks, 2 days ago](https://wordpress.org/support/topic/directory-failed/#post-19036255) * [@davidjazz](https://wordpress.org/support/users/davidjazz/) * Are you using a custom members.php template? * These templates were update together with UM 2.14.0 * ``` profile/comments.php profile/posts.php login.php members.php profile.php register.php ``` * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks, 2 days ago](https://wordpress.org/support/topic/directory-failed/#post-19036258) * Thea only one i modified was members-list.php and i reverted to yours for these tests. * I am working on Local copy, but the same applies to live * Dave * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks, 2 days ago](https://wordpress.org/support/topic/directory-failed/#post-19036259) * On mac, up to date Tahoe * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks ago](https://wordpress.org/support/topic/directory-failed/#post-19037609) * The comment about shortcodes.php is incorrect. * The basic problem is that members-list.php template is receiving an empty “data”. I have tried to follow the code from the shortcode to sending the information for the template to pick up. I have difficulty with javascript. I think the query is not working, but I cannot see how. * Note that this is true on local and live. I have disabled the slightly modified copy of the template in the theme. * Can someone help me with this? I have ascertained that the user information is all correct. * Dave * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks ago](https://wordpress.org/support/topic/directory-failed/#post-19037614) * I should have added that the console shows a 403 error for the object * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 weeks ago](https://wordpress.org/support/topic/directory-failed/#post-19037775) * [@davidjazz](https://wordpress.org/support/users/davidjazz/) * Do you have any active local WP caching plugin or web hosting server caching? Check also for a hosting Web Application Firewall (WAF)? * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks ago](https://wordpress.org/support/topic/directory-failed/#post-19037779) * Thanks, Miss Veronica, I shall do that (not at home at the moment): but please note that a version of the site from before the update of the plugin works perfectly. * Dave * Plugin Support [Yurii](https://wordpress.org/support/users/yuriinalivaiko/) * (@yuriinalivaiko) * [3 weeks ago](https://wordpress.org/support/topic/directory-failed/#post-19038216) * Hello [@davidjazz](https://wordpress.org/support/users/davidjazz/) * I can not test the member directory on your website because of the access restriction. * Please take screenshots or/and share details of the directory AJAX request. You can find this request in the “Network” tab of the browser tools. We need information from these subtabs: Headers, Request, Response.  * ![](https://i0.wp.com/i.ibb.co/cSdn7HHV/UM-member-directory-AJAX-request.png? ssl=1) * Send us error details from the browser Console tab if there are JavaScript errors. Send us error details from the _debug.log_ file if there are PHP errors. * Regards * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks ago](https://wordpress.org/support/topic/directory-failed/#post-19038561) * Thank you. Console log on dropbox [https://www.dropbox.com/scl/fi/biwhwacec6gj27mjm502o/F12.jpg?rlkey=6rjvlu8ybamqs1m8uisjl019b&dl=0](https://www.dropbox.com/scl/fi/biwhwacec6gj27mjm502o/F12.jpg?rlkey=6rjvlu8ybamqs1m8uisjl019b&dl=0) * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [3 weeks ago](https://wordpress.org/support/topic/directory-failed/#post-19038563) * Please note that it ran perfectly before the update. * Plugin Support [Yurii](https://wordpress.org/support/users/yuriinalivaiko/) * (@yuriinalivaiko) * [2 weeks, 4 days ago](https://wordpress.org/support/topic/directory-failed/#post-19041235) * Hi [@davidjazz](https://wordpress.org/support/users/davidjazz/) * The console does not provide enough information. Without detailed data of the directory AJAX request, I cannot be certain. However, the console indicates that the server responded with a status of 403 “Forbidden”. * This may happen if you use an outdated custom template of the member directory( the _members.php_ file) that is not compatible with the version 2.14.0. Try to use the default member directory template: 1. Verify that there is no custom _members.php_ template in your theme. A path from the root directory is `wp-content/themes/{active_theme}/ultimate-member/ templates/members.php` where `{active_theme}` is your active theme folder. 2. Make sure that the “Default Template” option is selected in the directory “Template” setting. * ![](https://i0.wp.com/i.ibb.co/HpCTF4Jk/UM-Member-Directories-Edit-Styling-Default- Template.png?ssl=1) * Regards * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [2 weeks, 3 days ago](https://wordpress.org/support/topic/directory-failed/#post-19041612) * I have removed all php files relating to this plugin from my theme. The member. php file in templates is  @version 2.14.0 Still presents empty data to the list template. * Thread Starter [davidjazz](https://wordpress.org/support/users/davidjazz/) * (@davidjazz) * [2 weeks, 3 days ago](https://wordpress.org/support/topic/directory-failed/#post-19041614) * To keep me going, i could replace the current plugin with the previous one Viewing 13 replies - 1 through 13 (of 13 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdirectory-failed%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) * 13 replies * 3 participants * Last reply from: [davidjazz](https://wordpress.org/support/users/davidjazz/) * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/directory-failed/#post-19041614) * Status: not resolved