Directories are not writable, Feeds don’t generate
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Hi AdTribes team,
Google and OpenAI feeds stopped working in the last few days. There are no warnings or alerts, and the feeds generate and switch to “Ready” status but only contain 5 products. I only noticed because I received alerts from Google Merchant Center.
I created a brand new feed with no filters or rules for testing, and it behaves the same way.
The system report indicates that the feed directories are not writable. The host cleared all caches and refreshed directory permissions, but this did not resolve the issue.
These feeds worked fine previously, so this may be related to a recent update.
What is the recommended solution?
Using Version 13.5.1
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Hi Jeff, thanks for replying. As I mentioned before, there is no indication of a problem there.
I updated the plugin today hoping this issue would be resolved. We updated from 13.5.1 to 13.5.2 today. The issues seemed to have started in the last few days after the previous upgrade to 13.5.1 The issue is still there even after today’s update.
When I refresh the feed, it is super fast and shows “Ready”. It is fast because there are only 5 products in the feed. There are 296 products in the shop. There are no errors or warnings.
When I create a new Google feed, the same happens. I created a new feed with no filters or rules, in case that was the problem. It behaves exactly as the original feed.
When I check the system status all directories are non-writable. I contacted hosting and they did what they could. The permissions are standard, so not being restricted by the server/host in any way. They were refreshed and all cache cleared, and the results are the same.
Here is a current snapshot of System Status inside the plugin:PHP-version(8.3)Product feed directory writable False
Product feed XML directory writable False
Product feed CSV directory writable False
Product feed TXT directory writable False
Product feed TSV directory writable False
Product feed LOGS directory writable False
Hi Jeff,
I’ll try reverting to previous version and report back.
The server has no permission issues. I checked with the host, and the permissions were refreshed. They are the standard permissions, same as it had before when the plugin worked fine.
Hi Jeff,
Took a few of hours yesterday to work on the feed with hosting. None of these made any difference:
Rolled back PHP version even though it worked fine before.
Rolled back plugin version to 13.5.1 then 13.5 and tested,Checked directories ownership
Rechecked permissions – they are fine on the server, I can see it in File Manage on host dashboard too.
There are no security or any other type of restrictions on the server that could cause this.Tried writing other types of files to the folders from the server – it worked fine.
And a long list of other server settings, none made any difference.
The directories are writable, the plugin doesn’t recognize that. I don’t know what else to do.
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