Digital Signatures

  • Resolved webmanonline

    (@webmanonline)


    4 months, 2 weeks ago

    I noticed lately that digital signatures files are all blank. This feature had been working away without any issues but for the last few months all PNG files are totally empty.

    I checked with my hosting company to see if any server setting could be causing this but having checked they confirmed this is not the case.

    Could you take a look at this feature from your end please to see if you can replicate this issue?

    • This topic was modified 4 months, 2 weeks ago by webmanonline.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter webmanonline

    (@webmanonline)

    3 months, 2 weeks ago

    Just to touch on the issue with digital signatures once more. Was hoping you might have spotted this support post and addressed it and responded accordingly. You probably just missed it so I’ll just bump it with my own response in the hope that you notice it!

    thethemefoundry

    (@thethemefoundry)

    2 months ago

    Hey @webmanonline 👋

    Are you using multi-sites in your WordPress installation? We have identified a potential issue with multi-sites upload directory. Please let me know if that is the case.

    Thread Starter webmanonline

    (@webmanonline)

    2 months ago

    Just to confirm it’s actually just a normal wordpress site. It’s not a multi-site installation. Hope that information helps! I would imagine it would be possible for you to replicate the issue in a test environment.

    Thread Starter webmanonline

    (@webmanonline)

    1 month, 3 weeks ago

    @thethemefoundry

    just to let you know I’ve responded to you in my previous response regarding your question.

    thethemefoundry

    (@thethemefoundry)

    1 month, 3 weeks ago

    @webmanonline we could not replicate this successfully on a fresh installation. If it’s possible please send us an email with the details of your website so we can investigate this further: https://happyforms.io/contact/

    Plugin Author Happyforms

    (@happyforms)

    1 month ago

    We have thoroughly tested the signature feature and have not identified any issues.

    As mentioned in the previous response, please contact us with more detailed information so that we can assist you further. You may reach us at: https://happyforms.io/contact/

    Thread Starter webmanonline

    (@webmanonline)

    1 month ago

    Thanks for looking into it. I just had thought. I want to see if I can exclude happyforms from Litespeed cache to see if that might be the cause of the issue. I’ll update here if it solves it.

Viewing 7 replies - 1 through 7 (of 7 total)
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