Support » Plugin: WooCommerce » Digital products orders are “processing” instead of “completed”

  • Resolved muhammadnan

    (@muhammadnan)


    This started to happen after the recent update. please let us know the solution, we’ve updated the database too throught the automatic woocomerce database update.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please share a copy of your status report as found under **WooCommerce > Status** as well as a screenshot of the order notes section where a digital product was ordered.

    Thanks!

    Thread Starter muhammadnan

    (@muhammadnan)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://readingraphics.com
    Site address (URL): https://readingraphics.com
    WC Version: 4.5.1
    REST API Version: ✔ 4.5.1
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.19.1
    PHP Version: 7.4.8
    PHP Post Max Size: 512 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 10000
    cURL Version: 7.29.0
    NSS/3.44
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.13-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.5.1
    WC Database Prefix: cfx_
    Total Database Size: 754.15MB
    Database Data Size: 564.14MB
    Database Index Size: 190.01MB
    cfx_woocommerce_sessions: Data: 2.00MB + Index: 0.06MB + Engine MyISAM
    cfx_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    cfx_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    cfx_woocommerce_downloadable_product_permissions: Data: 3.98MB + Index: 3.67MB + Engine MyISAM
    cfx_woocommerce_order_items: Data: 1.54MB + Index: 0.51MB + Engine MyISAM
    cfx_woocommerce_order_itemmeta: Data: 26.10MB + Index: 5.66MB + Engine MyISAM
    cfx_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_woocommerce_payment_tokens: Data: 0.41MB + Index: 0.18MB + Engine MyISAM
    cfx_woocommerce_payment_tokenmeta: Data: 1.43MB + Index: 1.08MB + Engine MyISAM
    cfx_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 68.59MB + Index: 3.52MB + Engine InnoDB
    cfx_acm_cron_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_actionscheduler_actions: Data: 3.11MB + Index: 1.63MB + Engine InnoDB
    cfx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_actionscheduler_logs: Data: 2.11MB + Index: 1.41MB + Engine InnoDB
    cfx_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    cfx_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    cfx_ahm_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ahm_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ahm_feature_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ahm_licenses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ahm_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ahm_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ahm_payment_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_ahm_withdraws: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ajaxsearchpro: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
    cfx_ajaxsearchpro_priorities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_ajaxsearchpro_statistics: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    cfx_asp_index: Data: 26.58MB + Index: 30.86MB + Engine InnoDB
    cfx_asp_synonyms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_aws_index: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    cfx_cartflows_ca_cart_abandonment: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
    cfx_cartflows_ca_email_history: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    cfx_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_cerber_files: Data: 49.70MB + Index: 0.00MB + Engine InnoDB
    cfx_cerber_sets: Data: 12.50MB + Index: 0.00MB + Engine InnoDB
    cfx_cerber_uss: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    cfx_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    cfx_comments: Data: 12.52MB + Index: 10.09MB + Engine InnoDB
    cfx_eg_grids: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    cfx_eg_item_elements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_eg_item_skins: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
    cfx_eg_navigation_skins: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    cfx_eStore_ppa_addon_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_ExporttoPDFRecord: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_frm_fields: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    cfx_frm_forms: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    cfx_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    cfx_frm_item_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_groups_capability: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_groups_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_groups_group_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_groups_user_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_groups_user_group: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    cfx_huge_itgallery_gallerys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_huge_itgallery_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_huge_itgallery_like_dislike: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_ihc_download_monitor_limit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ihc_security_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ihc_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ihc_user_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ihc_woo_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ihc_woo_product_level_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_image_compression_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_image_compression_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_ip_block_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_login_log: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    cfx_map_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_mts_wp_reviews: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_action_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_field_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_objects: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_object_meta: Data: 20.52MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_nf3_upgrades: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    cfx_optimizepress_assets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_optimizepress_launchfunnels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_optimizepress_launchfunnels_pages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_optimizepress_layout_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_optimizepress_pb_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_optimizepress_post_layouts: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
    cfx_optimizepress_predefined_layouts: Data: 1.31MB + Index: 0.00MB + Engine MyISAM
    cfx_optimizepress_presets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_options: Data: 12.47MB + Index: 3.23MB + Engine InnoDB
    cfx_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_postmeta: Data: 121.63MB + Index: 77.27MB + Engine InnoDB
    cfx_posts: Data: 19.52MB + Index: 5.59MB + Engine InnoDB
    cfx_responsive_menu: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_sdm_downloads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cfx_search_filter_cache: Data: 0.33MB + Index: 0.34MB + Engine InnoDB
    cfx_search_filter_term_results: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    cfx_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_subscriptio_scheduled_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_termmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
    cfx_terms: Data: 1.52MB + Index: 0.95MB + Engine InnoDB
    cfx_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    cfx_term_taxonomy: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
    cfx_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cfx_uap_dashboard_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_usermeta: Data: 37.56MB + Index: 25.09MB + Engine InnoDB
    cfx_users: Data: 1.52MB + Index: 1.45MB + Engine InnoDB
    cfx_vtprd_purchase_log_product: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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    cfx_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    cfx_wc_points_rewards_user_points: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_wc_points_rewards_user_points_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    cfx_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
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    cfx_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    cfx_wc_zapier_history: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    cfx_wfBadLeechers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    cfx_wfFileMods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
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    cfx_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    cfx_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cfx_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    cfx_wlm_contentlevel_options: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    cfx_wlm_emailbroadcast: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    ### Post Type Counts ###
    
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    acf-field: 4
    acf-field-group: 2
    ai_playlist: 194
    amn_exact-metrics: 1
    anything_slides: 1
    attachment: 3662
    coursenote: 3
    custom_css: 2
    download: 1
    fl-builder-template: 93
    frm_form_actions: 18
    frm_styles: 2
    gift_card: 25
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_img_sitemap_index: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    membership_plan: 2
    nav_menu_item: 63
    nf_sub: 374
    notification: 1
    oembed_cache: 1
    page: 251
    post: 317
    pricing-table: 1
    product: 224
    product_variation: 392
    revision: 58
    robo_gallery_table: 1
    rpt_pricing_table: 3
    sdm_downloads: 45
    search-filter-widget: 4
    shop_coupon: 91
    shop_order: 13514
    shop_order_refund: 299
    smart_offers: 1
    sub_transaction: 3
    subscription: 2
    summary: 2
    um_directory: 1
    um_form: 3
    vc_grid_item: 5
    vc_settings_preset: 8
    vtprd-rule: 3
    wc_zapier_feed: 3
    wpdmpro: 106
    yith-wcmbs-plan: 6
    yith-wcmbs-thread: 1
    ywcmbs-membership: 1556
    ywrac_cart: 114
    ywrac_email: 2
    ywsbs_subscription: 1441
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (52) ###
    
    Query Monitor: by John Blackbourn – 3.6.4
    ActiveCampaign: by ActiveCampaign – 8.0.2
    Advanced Cron Manager PRO: by BracketSpace – 2.4.3
    Advanced Cron Manager: by BracketSpace – 2.4.0
    Advanced Custom Fields: by Elliot Condon – 5.9.1
    Ajax Search Pro: by Ernest Marcinko – 4.19.1
    Akismet Anti-Spam: by Automattic – 4.1.6
    AudioIgniter Pro: by The CSSIgniter Team – 1.3.0
    AudioIgniter: by The CSSIgniter Team – 1.6.2
    Autoptimize: by Frank Goossens (futtta) – 2.7.7
    BAW Login/Logout menu: by Juliobox – 1.3.3
    WooCommerce Continue Shopping: by HappyKite – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.1
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
    StoreYa's Shop to Facebook for WooCommerce: by StoreYa – 2.6 – Installed version not tested with active version of WooCommerce 4.5.1
    Favorites: by Kyle Phillips – 2.3.2
    Flying Scripts by WP Speed Matters: by Gijo Varghese – 1.1.9
    Conversion Tracking and Remarketing Pixel for Woocommerce: by StoreYa – 1.4 – Installed version not tested with active version of WooCommerce 4.5.1
    Jetpack by WordPress.com: by Automattic – 8.9
    Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.1
    Nav Menu Roles: by Kathy Darling – 2.0.0
    Ninja Forms: by Saturday Drive – 3.4.27
    WP Cloud Plugin Out-of-the-Box (Dropbox): by WP Cloud Plugins – 1.17.4.2
    Perfmatters: by forgemedia – 1.6.0
    Q2W3 Fixed Widget: by Thomas Maier
    Max Bond – 5.1.9
    
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    Salient Core: by ThemeNectar – 1.5
    Salient Shortcodes: by ThemeNectar – 1.3
    Scripts-To-Footer: by Joshua David Nelson – 0.6.4.1
    Search & Filter Pro: by Designs & Code – 2.3.4
    Simple 301 Redirects: by Scott Nellé – 1.07
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9 – Installed version not tested with active version of WooCommerce 4.5.1
    WC Variations Radio Buttons: by 8manos – 2.0.2 – Installed version not tested with active version of WooCommerce 4.5.1
    Related Products for WooCommerce: by Vagelis P. – 3.3.3 – Installed version not tested with active version of WooCommerce 4.5.1
    WooCommerce Google Analytics Pro: by SkyVerge – 1.9.0 – Installed version not tested with active version of WooCommerce 4.5.1
    WOOF - WooCommerce Products Filter: by realmag777 – 2.2.4 – Installed version not tested with active version of WooCommerce 4.5.1
    WooCommerce Zapier: by OM4 – 2.0.4 – Installed version not tested with active version of WooCommerce 4.5.1
    WooCommerce: by Automattic – 4.5.1
    WooCrack Updater Plugin: by WooCrack.com – 1.6
    Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.1
    WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.6.7
    WP Cloudflare Super Page Cache: by Salvatore Fresta – 4.3.6
    WP Mail Logging: by MailPoet – 1.9.7
    WP Mail SMTP: by WPForms – 2.3.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.2
    
    WP Rocket: by WP Media – 3.7.0.1
    Yoast SEO: WooCommerce: by Team Yoast – 12.6.1 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Affiliates Premium: by YITH – 1.7.5 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Membership Premium: by YITH – 1.3.25 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce PDF Invoice and Shipping List Premium: by YITH – 2.0.16 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Social Login Premium: by YITH – 1.6.1 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Stripe Premium: by YITH – 2.0.11 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Subscription Premium: by YITH – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.1
    
    ### Inactive Plugins (12) ###
    
    Essential Grid: by ThemePunch – 2.3.6
    Link Whisper: by Link Whisper – 1.2.9
    PixelYourSite: by PixelYourSite – 7.1.12 – Installed version not tested with active version of WooCommerce 4.5.1
    SumoMe: by SumoMe – 1.31
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.8 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Affiliates Premium: by YITH – 1.7.4 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Gift Cards Premium: by YITH – 3.1.6 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Membership Premium: by YITH – 1.3.25 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce PDF Invoice and Shipping List Premium: by YITH – 2.0.16 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Social Login Premium: by YITH – 1.6.1 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Stripe Premium: by YITH – 2.0.11 – Installed version not tested with active version of WooCommerce 4.5.1
    YITH WooCommerce Subscription Premium: by YITH – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (3) ###
    
    aaa-wp-cerber.php: by Cerber Tech Inc. – 1.0
    Clear PHP opcode caches: by Jan Reilink – 1.0
    Perfmatters MU: by forgemedia – 1.6.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    simple (simple)
    variable (variable)
    wcpb (wcpb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    outofstock (outofstock-2)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-2 (rated-2-2)
    rated-3 (rated-3)
    rated-3 (rated-3-2)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #2661 - /shop/
    Cart: #2662 - /cart/
    Checkout: #2663 - /checkout/
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Salient Child Theme
    Version: 1.0
    Author URL: https://themeforest.net/user/themenectar
    Child Theme: ✔
    Parent Theme Name: Salient
    Parent Theme Version: 12.0
    Parent Theme Author URL: https://themeforest.net/user/themenectar
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: salient-child/woocommerce/checkout/form-checkout.php
    salient-child/woocommerce/checkout/review-order.php
    salient-child/woocommerce/checkout/terms.php
    salient-child/woocommerce/content-product.php
    salient-child/woocommerce/content-single-product.php
    salient-child/woocommerce/emails/customer-completed-order.php
    salient-child/woocommerce/loop/add-to-cart.php
    salient-child/woocommerce/loop/loop-start.php
    salient-child/woocommerce/single-product/product-image.php
    salient-child/woocommerce/single-product/tabs/description.php
    salient-child/woocommerce/single-product/tabs/tabs.php
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2020-08-29 22:02:45 +0800
    Newest: 2020-08-29 22:02:45 +0800
    
    Complete: 5,669
    Oldest: 2020-08-22 02:09:42 +0800
    Newest: 2020-09-11 22:30:12 +0800
    
    Failed: 303
    Oldest: 2019-08-16 02:07:12 +0800
    Newest: 2020-08-13 04:58:20 +0800
    
    Pending: 210
    Oldest: 2020-09-11 23:03:02 +0800
    Newest: 2022-09-10 10:51:56 +0800
    
    ### WooCommerce Zapier ###
    
    Database Version: ✔ 12
    Detailed Logging Enabled: Yes
    Legacy Mode Disabled: ❌ No
    SSL: ✔ Yes
    REST API Authentication Key(s): ❌ 0
    Task History Record Count: ✔ 549
    Webhook #13: Zapier #72363442
    - Status: active
    - Trigger: order.paid
    - Delivery Count (Last 30 Days): 549
    Legacy Cron Tasks: ✔ 0
    Active Legacy Feeds: ❌ 2 active Legacy Feed(s) need to be migrated before April 30
    2021. Migrate Your Zaps Now
    
    Legacy Feed #1: WooCommerce Customers
    - Trigger: New Order
    - Webhook URL: https://hooks.zapier.com/hooks/catch/1929583/i9m71p/
    Legacy Feed #2: Woocommerce subcription
    - Trigger: New Customer
    - Webhook URL: https://hooks.zapier.com/hooks/catch/1929583/i9lij5/
    
    Thread Starter muhammadnan

    (@muhammadnan)

    Thread Starter muhammadnan

    (@muhammadnan)

    And yes, products were marked, downloadable + virtual.

    Plugin Support Joey – a11n

    (@jricketts4)

    Hi @muhammadnan – Can you also send us a screenshot of the product settings (the individual product that this occurred for)?

    Thread Starter muhammadnan

    (@muhammadnan)

    Thread Starter muhammadnan

    (@muhammadnan)

    Downlaod section of product https://www.dropbox.com/t/QnRXsKttvYMiUQrQ

    Plugin Support Joey – a11n

    (@jricketts4)

    I’m not seeing any red herrings here @muhammadnan – but thank you for sending that over.

    Would you be able to perform a conflict test while creating a test order with this product from the frontend checkout page? To do this, please deactivate all plugins, except for WooCommerce, then activate a default theme, such as Storefront.

    Does the issue still occur? (you can also do this on a staging site if you don’t want to affect the display of your live site)

    – Joey

    Thread Starter muhammadnan

    (@muhammadnan)

    This will not work for us. Can you check in site if we provide you backend access?

    Plugin Support Joey – a11n

    (@jricketts4)

    Unfortunately I’m not able to accept credentials for site access in the forums.
    I would suggest going the staging site route, as that is the least invasive to your normal site operations.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

    – Joey

    Thread Starter muhammadnan

    (@muhammadnan)

    ok. Just to let you know
    1. Issue was not there with last woo version. new update caused this. Only woocommerce was updated and this started to happen.
    2. Not happening to all orders, only few. And no pattern, happens to both stripe and paypal.
    3. when I unchedked “Grant access to downloadable products after payment” the issue is no longer happening.
    You should check issue in this criteria. There is something definitely wrong.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Were you able to test this with the staging environment that was suggested in the last response?

    Plugin Support Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @muhammadnan

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Digital products orders are “processing” instead of “completed”’ is closed to new replies.