Digital products orders are “processing” instead of “completed”

  • Resolved muhammadnan

    (@muhammadnan)


    4 years ago

    This started to happen after the recent update. please let us know the solution, we’ve updated the database too throught the automatic woocomerce database update.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    4 years ago

    Hi there,

    In order to troubleshoot this further, please share a copy of your status report as found under **WooCommerce > Status** as well as a screenshot of the order notes section where a digital product was ordered.

    Thanks!

    Thread Starter muhammadnan

    (@muhammadnan)

    4 years ago

    
### WordPress Environment ###

WordPress address (URL): https://readingraphics.com
Site address (URL): https://readingraphics.com
WC Version: 4.5.1
REST API Version: ✔ 4.5.1
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.19.1
PHP Version: 7.4.8
PHP Post Max Size: 512 MB
PHP Time Limit: 0
PHP Max Input Vars: 10000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.13-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.5.1
WC Database Prefix: cfx_
Total Database Size: 754.15MB
Database Data Size: 564.14MB
Database Index Size: 190.01MB
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summary: 2
um_directory: 1
um_form: 3
vc_grid_item: 5
vc_settings_preset: 8
vtprd-rule: 3
wc_zapier_feed: 3
wpdmpro: 106
yith-wcmbs-plan: 6
yith-wcmbs-thread: 1
ywcmbs-membership: 1556
ywrac_cart: 114
ywrac_email: 2
ywsbs_subscription: 1441

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (52) ###

Query Monitor: by John Blackbourn – 3.6.4
ActiveCampaign: by ActiveCampaign – 8.0.2
Advanced Cron Manager PRO: by BracketSpace – 2.4.3
Advanced Cron Manager: by BracketSpace – 2.4.0
Advanced Custom Fields: by Elliot Condon – 5.9.1
Ajax Search Pro: by Ernest Marcinko – 4.19.1
Akismet Anti-Spam: by Automattic – 4.1.6
AudioIgniter Pro: by The CSSIgniter Team – 1.3.0
AudioIgniter: by The CSSIgniter Team – 1.6.2
Autoptimize: by Frank Goossens (futtta) – 2.7.7
BAW Login/Logout menu: by Juliobox – 1.3.3
WooCommerce Continue Shopping: by HappyKite – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
StoreYa's Shop to Facebook for WooCommerce: by StoreYa – 2.6 – Installed version not tested with active version of WooCommerce 4.5.1
Favorites: by Kyle Phillips – 2.3.2
Flying Scripts by WP Speed Matters: by Gijo Varghese – 1.1.9
Conversion Tracking and Remarketing Pixel for Woocommerce: by StoreYa – 1.4 – Installed version not tested with active version of WooCommerce 4.5.1
Jetpack by WordPress.com: by Automattic – 8.9
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.1
Nav Menu Roles: by Kathy Darling – 2.0.0
Ninja Forms: by Saturday Drive – 3.4.27
WP Cloud Plugin Out-of-the-Box (Dropbox): by WP Cloud Plugins – 1.17.4.2
Perfmatters: by forgemedia – 1.6.0
Q2W3 Fixed Widget: by Thomas Maier
Max Bond – 5.1.9

Really Simple SSL: by Really Simple Plugins – 3.3.5
Salient Core: by ThemeNectar – 1.5
Salient Shortcodes: by ThemeNectar – 1.3
Scripts-To-Footer: by Joshua David Nelson – 0.6.4.1
Search & Filter Pro: by Designs & Code – 2.3.4
Simple 301 Redirects: by Scott Nellé – 1.07
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9 – Installed version not tested with active version of WooCommerce 4.5.1
WC Variations Radio Buttons: by 8manos – 2.0.2 – Installed version not tested with active version of WooCommerce 4.5.1
Related Products for WooCommerce: by Vagelis P. – 3.3.3 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Google Analytics Pro: by SkyVerge – 1.9.0 – Installed version not tested with active version of WooCommerce 4.5.1
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.4 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce Zapier: by OM4 – 2.0.4 – Installed version not tested with active version of WooCommerce 4.5.1
WooCommerce: by Automattic – 4.5.1
WooCrack Updater Plugin: by WooCrack.com – 1.6
Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.1
WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.6.7
WP Cloudflare Super Page Cache: by Salvatore Fresta – 4.3.6
WP Mail Logging: by MailPoet – 1.9.7
WP Mail SMTP: by WPForms – 2.3.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.2

WP Rocket: by WP Media – 3.7.0.1
Yoast SEO: WooCommerce: by Team Yoast – 12.6.1 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Affiliates Premium: by YITH – 1.7.5 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Membership Premium: by YITH – 1.3.25 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce PDF Invoice and Shipping List Premium: by YITH – 2.0.16 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Social Login Premium: by YITH – 1.6.1 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Stripe Premium: by YITH – 2.0.11 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Subscription Premium: by YITH – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.1

### Inactive Plugins (12) ###

Essential Grid: by ThemePunch – 2.3.6
Link Whisper: by Link Whisper – 1.2.9
PixelYourSite: by PixelYourSite – 7.1.12 – Installed version not tested with active version of WooCommerce 4.5.1
SumoMe: by SumoMe – 1.31
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.8 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Affiliates Premium: by YITH – 1.7.4 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Gift Cards Premium: by YITH – 3.1.6 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Membership Premium: by YITH – 1.3.25 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce PDF Invoice and Shipping List Premium: by YITH – 2.0.16 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Social Login Premium: by YITH – 1.6.1 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Stripe Premium: by YITH – 2.0.11 – Installed version not tested with active version of WooCommerce 4.5.1
YITH WooCommerce Subscription Premium: by YITH – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (3) ###

aaa-wp-cerber.php: by Cerber Tech Inc. – 1.0
Clear PHP opcode caches: by Jan Reilink – 1.0
Perfmatters MU: by forgemedia – 1.6.0

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)
wcpb (wcpb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
outofstock (outofstock-2)
rated-1 (rated-1)
rated-2 (rated-2)
rated-2 (rated-2-2)
rated-3 (rated-3)
rated-3 (rated-3-2)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2661 - /shop/
Cart: #2662 - /cart/
Checkout: #2663 - /checkout/
My account: ❌ Page does not contain the shortcode.
Terms and conditions: ❌ Page not set

### Theme ###

Name: Salient Child Theme
Version: 1.0
Author URL: https://themeforest.net/user/themenectar
Child Theme: ✔
Parent Theme Name: Salient
Parent Theme Version: 12.0
Parent Theme Author URL: https://themeforest.net/user/themenectar
WooCommerce Support: ✔

### Templates ###

Overrides: salient-child/woocommerce/checkout/form-checkout.php
salient-child/woocommerce/checkout/review-order.php
salient-child/woocommerce/checkout/terms.php
salient-child/woocommerce/content-product.php
salient-child/woocommerce/content-single-product.php
salient-child/woocommerce/emails/customer-completed-order.php
salient-child/woocommerce/loop/add-to-cart.php
salient-child/woocommerce/loop/loop-start.php
salient-child/woocommerce/single-product/product-image.php
salient-child/woocommerce/single-product/tabs/description.php
salient-child/woocommerce/single-product/tabs/tabs.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-08-29 22:02:45 +0800
Newest: 2020-08-29 22:02:45 +0800

Complete: 5,669
Oldest: 2020-08-22 02:09:42 +0800
Newest: 2020-09-11 22:30:12 +0800

Failed: 303
Oldest: 2019-08-16 02:07:12 +0800
Newest: 2020-08-13 04:58:20 +0800

Pending: 210
Oldest: 2020-09-11 23:03:02 +0800
Newest: 2022-09-10 10:51:56 +0800

### WooCommerce Zapier ###

Database Version: ✔ 12
Detailed Logging Enabled: Yes
Legacy Mode Disabled: ❌ No
SSL: ✔ Yes
REST API Authentication Key(s): ❌ 0
Task History Record Count: ✔ 549
Webhook #13: Zapier #72363442
- Status: active
- Trigger: order.paid
- Delivery Count (Last 30 Days): 549
Legacy Cron Tasks: ✔ 0
Active Legacy Feeds: ❌ 2 active Legacy Feed(s) need to be migrated before April 30
2021. Migrate Your Zaps Now

Legacy Feed #1: WooCommerce Customers
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/1929583/i9m71p/
Legacy Feed #2: Woocommerce subcription
- Trigger: New Customer
- Webhook URL: https://hooks.zapier.com/hooks/catch/1929583/i9lij5/
    Thread Starter muhammadnan

    (@muhammadnan)

    4 years ago

    https://www.dropbox.com/t/l702z84LZpuPJa98

    Thread Starter muhammadnan

    (@muhammadnan)

    4 years ago

    And yes, products were marked, downloadable + virtual.

    Joey – a11n

    (@jricketts4)

    4 years ago

    Hi @muhammadnan – Can you also send us a screenshot of the product settings (the individual product that this occurred for)?

    Thread Starter muhammadnan

    (@muhammadnan)

    4 years ago

    Sure here it is
    https://www.dropbox.com/t/MhyqcJ5bpiBiNVLr

    Thread Starter muhammadnan

    (@muhammadnan)

    4 years ago

    Downlaod section of product https://www.dropbox.com/t/QnRXsKttvYMiUQrQ

    Joey – a11n

    (@jricketts4)

    4 years ago

    I’m not seeing any red herrings here @muhammadnan – but thank you for sending that over.

    Would you be able to perform a conflict test while creating a test order with this product from the frontend checkout page? To do this, please deactivate all plugins, except for WooCommerce, then activate a default theme, such as Storefront.

    Does the issue still occur? (you can also do this on a staging site if you don’t want to affect the display of your live site)

    – Joey

    Thread Starter muhammadnan

    (@muhammadnan)

    4 years ago

    This will not work for us. Can you check in site if we provide you backend access?

    Joey – a11n

    (@jricketts4)

    4 years ago

    Unfortunately I’m not able to accept credentials for site access in the forums.
    I would suggest going the staging site route, as that is the least invasive to your normal site operations.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

    – Joey

    Thread Starter muhammadnan

    (@muhammadnan)

    4 years ago

    ok. Just to let you know
    1. Issue was not there with last woo version. new update caused this. Only woocommerce was updated and this started to happen.
    2. Not happening to all orders, only few. And no pattern, happens to both stripe and paypal.
    3. when I unchedked “Grant access to downloadable products after payment” the issue is no longer happening.
    You should check issue in this criteria. There is something definitely wrong.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    4 years ago

    Were you able to test this with the staging environment that was suggested in the last response?

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    4 years ago

    Hi @muhammadnan

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Digital products orders are “processing” instead of “completed”’ is closed to new replies.