Digital products

  • Resolved monolit731

    (@monolit731)


    2 years, 7 months ago

    You use Paypal Business for your store, digital products when purchased by customers, you must go to Paypal to mark as delivered. It’s annoying if you get 100 orders/day then you have to go to paypal to select “Completed” for those 100 orders.
    There are some orders that are “Paid” but are marked as “Cancelled” by WOO.
    What’s happening? Why is the standard Paypal removed without a replacement plugin? This is a disaster after version 5.4

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 7 months ago

    Hi @monolit731,

    If you are looking for basic functionality, you can still use the PayPal Standard integration with this filter:
    add_filter( 'woocommerce_should_load_paypal_standard', '__return_true' );

    When the order status is not changing appropriately, then there may be an issue with the webhook registration. It is not required to mark payments in your PayPal dashboard as completed as this will automatically happen in WooCommerce.

    To better judge what’s causing this, we’d be interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    You can share it either here in the forums or privately with us from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share these log files either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/

    Thanks!

    Kind regards,
    Niklas

Viewing 1 replies (of 1 total)
  • The topic ‘Digital products’ is closed to new replies.