We have configured eShop as a digital download store only and integrated it with our payment gateway. We ran a successful transaction test with our Payment Gateway and arrived at their order confirmation page.
The confirmation page has a button/link that says Continue to Global Resource Investor (which is our website). This button/link can be configured to be anything we like. However, at the moment we are unsure where this button should link to.
We currently have it set to http://globalresourceinvestor.com/downloads which is one of the e-shop pages.
However, when you arrive at this page it asks the customer for their email address and a “code”. So, we are not sure this is the correct destination for a customer that has just purchased a digital download. If it is the correct page, then we are not sure where to obtain this “Code”.
There is nothing in the quirm.net literature about it. Please visit the above link to see this screen.
In addition, we did not receive the automatic default email for the customer or the administrator from eShop. The two test orders we ran are currently listed as Pending and the Transaction ID says Processing.
We are absolutely certain that the two test transactions that we ran with the payment gateway were successful. We think that somehow the payment gateway confirmation page is not currently configured properly to notify eShop. Unlike the 4 days you have often mentioned for Paypal, our payment gateway can either manually or by silent post forward order confirmation details immediately.
Our payment Gateway is DalPay. They provided us with an integration module which successfully placed a form for their gateway on the eshop payment gateway page for configuration and integration. It worked fine through the test transaction stage.
Can you provide some guidance to help us sort this out?
Hopefully its just a matter of providing the correct re-direct information/url in the source code of the payment gateway confirmation page.