Support » Plugin: WooCommerce » Digital Download hitting maximum for customers at first try

  • Resolved sarahmoorelocal

    (@sarahmoorelocal)


    I have a new digital download (a large PDF 11MB, my first and the only one on my site). I have the download limit set to 5 with a 30 day expiry. Some customers have downloaded the PDF fine but others have told me the download didn’t start automatically and then when they clicked the link again it said they had reached maximum downloads.
    When I reset the number of downloads on their order, it works fine.

    Any thoughts?

    
    ### WordPress Environment ###
    
    Home URL: http://sarahmoorewellness.com.au
    Site URL: https://sarahmoorewellness.com.au
    WC Version: 3.5.3
    Log Directory Writable: ✔
    WP Version: 5.0.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_AU
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.36 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.34-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.5.3
    WC Database Prefix: wp_nuqfst_
    MaxMind GeoIP Database: ✔
    Total Database Size: 20.60MB
    Database Data Size: 18.91MB
    Database Index Size: 1.69MB
    wp_nuqfst_woocommerce_sessions: Data: 5.02MB + Index: 0.14MB
    wp_nuqfst_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_nuqfst_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_nuqfst_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_nuqfst_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_nuqfst_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB
    wp_nuqfst_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_nuqfst_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_nuqfst_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_nuqfst_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_nuqfst_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_nuqfst_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_nuqfst_commentmeta: Data: 0.06MB + Index: 0.03MB
    wp_nuqfst_comments: Data: 0.08MB + Index: 0.09MB
    wp_nuqfst_dreamobjects_backup_log: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_failed_jobs: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_links: Data: 0.02MB + Index: 0.02MB
    wp_nuqfst_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_actions: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_action_meta: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_chunks: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_fields: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_field_meta: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_forms: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_objects: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_relationships: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_nf3_upgrades: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_options: Data: 1.09MB + Index: 0.08MB
    wp_nuqfst_postmeta: Data: 2.52MB + Index: 0.39MB
    wp_nuqfst_posts: Data: 9.17MB + Index: 0.30MB
    wp_nuqfst_queue: Data: 0.02MB + Index: 0.00MB
    wp_nuqfst_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_nuqfst_terms: Data: 0.05MB + Index: 0.03MB
    wp_nuqfst_term_relationships: Data: 0.05MB + Index: 0.02MB
    wp_nuqfst_term_taxonomy: Data: 0.06MB + Index: 0.03MB
    wp_nuqfst_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_nuqfst_users: Data: 0.02MB + Index: 0.05MB
    wp_nuqfst_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_nuqfst_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_nuqfst_yoast_seo_links: Data: 0.08MB + Index: 0.02MB
    wp_nuqfst_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 345
    custom_css: 1
    customize_changeset: 11
    feedback: 172
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 20
    page: 20
    post: 98
    product: 5
    revision: 803
    shop_order: 26
    tablepress_table: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (33) ###
    
    Akismet Anti-Spam: by Automattic – 4.1
    Autoptimize: by Frank Goossens (futtta) – 2.4.4
    BackWPup: by Inpsyde GmbH – 3.4.4
    Better Search Replace: by Delicious Brains – 1.3.2
    DreamHost Panel Login: by DreamHost
    danielbachhuber – 1.0.0
    
    DreamObjects Backups: by Mika Epstein – 4.0.4
    Featured Custom Post Type Widget for Genesis: by Jo Waltham – 2.1.1
    Functionality: by Shea Bunge – 1.2.0
    Genesis eNews Extended: by Brandon Kraft – 2.0.2
    Genesis Latest Tweets: by StudioPress – 1.2.4
    Genesis Portfolio Pro: by StudioPress – 1.1
    Genesis Responsive Slider: by StudioPress – 0.9.6
    Genesis Simple Edits: by StudioPress – 2.2.0
    Genesis Simple Share: by StudioPress – 1.1.1
    Hello Dolly: by Matt Mullenweg – 1.7.1
    Instagram Feed: by Smash Balloon – 1.10.2
    Jetpack by WordPress.com: by Automattic – 6.8.1
    jQuery Masonry Image Gallery: by Will Rees – 3.0.2
    Mailchimp for WooCommerce: by Mailchimp – 2.1.12 – Not tested with the active version of WooCommerce
    Ninja Forms: by The WP Ninjas – 3.3.21.2
    Google Analytics for WordPress: by praveenchauhan1984 – 1.1
    Public Post Preview: by Dominik Schilling – 2.8.0
    Simple Image Widget: by Cedaro – 4.4.2
    Simple Social Icons: by Nathan Rice – 2.0.1
    TablePress: by Tobias Bäthge – 1.9
    Turbo Widgets: by DataMad Ltd
    Todd Halfpenny – 2.0.0
    
    Proxy Cache Purge: by Mika Epstein – 4.7.3
    Widget Importer & Exporter: by WP Ultimate – 1.5.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.6 – 1.6.8 is available
    WooCommerce Services: by Automattic – 1.18.0
    WooCommerce: by Automattic – 3.5.3 – 3.5.4 is available
    WordPress Importer: by wordpressdotorg – 0.6.3
    Yoast SEO: by Team Yoast – 6.1.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #3190 - /shop/
    Cart: #3205 - /cart/
    Checkout: #3208 - /checkout/
    My account: #3211 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Gallery Pro
    Version: 1.1
    Author URL: http://www.bloomblogshop.com
    Child Theme: ✔
    Parent Theme Name: Genesis
    Parent Theme Version: 2.8.0
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: –
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    @sarahmoorelocal if you create a new downloadable product from scratch, does it have the same issue or not?

    If not, then it could be there is some corrupted information tied to that product. In that scenario I recommend editing the product, changing some values and then saving the changes. Once that’s done you can change back any information to the way you want and save again.

    If this also happens on the new product, I’d recommend starting with a quick conflict test. We have a guide on how to test for conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    Hi @sarahmoorelocal,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Digital Download hitting maximum for customers at first try’ is closed to new replies.