Title: difficulties with encoding äöü
Last modified: February 24, 2018

---

# difficulties with encoding äöü

 *  [alexhell](https://wordpress.org/support/users/alexhell/)
 * (@alexhell)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/difficulties-with-encoding-aou/)
 * I am using cf7 on my website to send request to my redmine helpdesk.
 * It is working, but if someone is using in his/her name äöü an error appear in
   redmine.
 *     ```
       [ERROR] - 24 Feb 22:04 - : failed to create Contact: no FROM address found
       [ERROR] - 24 Feb 22:04 - : could not create/found contact for []
       ```
   
 * What is strange: If I send such an email with öäü from a normal emailaccount,
   it is accepted by my redmine helpdesk.
 * If I send such an email via cf7 to a normal email account it is also going through.
 * Just cf7 and redmine can’t work together.
 * Maybe it is important: wordpress has mariadb with utf8mb and redmine still mysql
   utf8_general_ci
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdifficulties-with-encoding-aou%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘difficulties with encoding äöü’ is closed to new replies.

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## Tags

 * [encoding](https://wordpress.org/support/topic-tag/encoding/)

 * 0 replies
 * 1 participant
 * Last reply from: [alexhell](https://wordpress.org/support/users/alexhell/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/difficulties-with-encoding-aou/)
 * Status: not resolved