Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Different sites not showing the banner

  • Resolved gabiwhyme

    (@gabiwhyme)


    Hi! Great job with this plugin. I use it for all the sites I work on for more than a year now. Yesterday I tried integrating Hotjar on two of my sites and suddenly Complianz stopped showing the Cookie Banner. Not sure if is coincidence or not. On the third site (no touch made) everything works flawlessly. Some info for debugging: 2 sites, running WP 5.2.2, Complianz 3.0.9 and 3.0.2, reinstalled the plugin a few times, cleared all the cache and cookies from all testing devices. Mozilla returns “Loading failed for the <script> with source “/wp-content/plugins/complianz-gdpr/core/assets/js/cookieconfig.min.js?ver=3.0.9”.” and a 301 Moved permanently on Network monitor for the same file. Checked if it is still there and everything seems fine. I have the same problem on the second site where it is still the 3.0.2 version. Any help would be appreciated and keep up the good work! 🙂

    Edit: I checked one more site of mine and same problem, but with different errors: a 404 Not found on the same file and a “The resource from “/wp-content/plugins/complianz-gdpr/core/assets/js/cookieconfig.min.js?ver=3.0.9” was blocked due to MIME type (“text/html”) mismatch (X-Content-Type-Options: nosniff).” I can provide you all the site links if you need them.

    • This topic was modified 4 years, 7 months ago by gabiwhyme.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @gabiwhyme,

    How did you integrate Hotjar? Via the script center? Please log a support ticket at complianz.io so we can help you further.

    regards Aert

    Thread Starter gabiwhyme

    (@gabiwhyme)

    Hi @aahulsebos,

    I tried with their official plugin. The thing is that I do have another website, without any intervention for weeks, running same config, same theme, same versions, with the same problem. It may be that I have just observed this problem yesterday as I tried integrating the Hotjar module, but it may be that the problem appeared much earlier. I submitted a support ticket. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Different sites not showing the banner’ is closed to new replies.