Support » Plugin: Easy WP SMTP » Different outgoing and incoming SMTP issue

  • Hi! I have an issue with Office 365 – that my client is using for his email administration – not being able to handle emails properly coming from WordPress and Ninja Forms, even using your plugin. It works however good with other suppliers (his original web hotel’s SMTP for example), so I setup the plugin to use the web hotels outgoing SMTP server to send the emails using a new email address I setup in their system. Works perfectly!

    However – When the forms on the WordPress site wants to send confirmation emails to his own email address (using same domain name as the outgoing address) the emails are not delivered! What I then discovered was that they was actually sent to the webhotel’s SMTP server instead of Office 365 SMTP.

    I assume that your plugin has some logic checking if the to-address domain is the same as the outgoing address domain, it just use the same smtp settings and handle the email within the smpt and never send it “out in the air”??

    Not sure if this is even possible since I am not that good at this technical stuff… so just guessing:-)

    Is this something you have any solutions/suggestions for, or is this controls / actions somewhere else outside your plugins control?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter Anders Alhbin

    (@alhbin)

    This is resolved! The function I was talking about, that checks if the email domain is within the same SMTP server, is with the web hotel and not in your plugin!

    Maybe good for others to know 🙂

Viewing 1 replies (of 1 total)
  • The topic ‘Different outgoing and incoming SMTP issue’ is closed to new replies.