Support » Theme: Storefront » Different delivery address option not showing

  • I’m setting up a Storefront (actually a child of Storefront) theme and I don’t seem to have the option to let the customer enter a second address, different from the billing address, for delivery.

    Is this a ‘by design’ feature of Storefront or am I missing something?

    I have Shipping Destination set to ‘Default to customer shipping address’ in the WooCommerce Settings Shipping Options.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter threesixnine

    (@threesixnine)

    I’ve checked with the Storefront Demo and this definitely shows “Ship to a different address?”.

    I’ve deactivated my child theme and all plugins (except WooCommerce) and still can’t see the option on the Checkout page.

    What do I need to do?

    Page is at http://thewebplumber.com/clickonabed/checkout/

    Hey,

    This is a WooCommerce setting. See the shipping destination option here; https://cloudup.com/ctMmibu31f3

    Thread Starter threesixnine

    (@threesixnine)

    Thanks James

    That’s how I’ve got it. Can give you a login?

    http://thewebplumber.com/wctest/product/test/

    ### WordPress Environment ###
    
    Home URL: http://thewebplumber.com/wctest
    Site URL: http://thewebplumber.com/wctest
    WC Version: 2.6.4
    Log Directory Writable: ✔
    WP Version: 4.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.21 Basic ECC
    
    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.48 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.4
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to \"Downloads\" and download the \"Binary / gzip\" file next to \"GeoLite Country\"
    
    ### Active Plugins (2) ###
    
    WooCommerce PayPal Express Checkout Gateway: by Automattic – 1.1.2
    WooCommerce: by WooThemes – 2.6.4
    
    ### Settings ###
    
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #4 - /shop/
    Basket: #5 - /basket/
    Checkout: #6 - /checkout/
    My Account: #7 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Twenty Sixteen
    Version: 1.3
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –

    Same issue here guys, I’ve got tried selecting different options in the WooCommerce settings but no luck.

    Watch the Shipping Settings video here, all will be revealed – mine is fine now.

    Thread Starter threesixnine

    (@threesixnine)

    @jetpackjack Sadly, not.

    All default settings. Twenty sixteen theme. Still not seeing separate delivery address.

    Since this is not related to Storefront, please post on the WooCommerce forum – http://wordpress.org/support/plugin/woocommerce

    In WooCommerce settings > Shipping > Shipping zones, you have to set a shipping method. This should solve the problem.

    Hope this will help!

Viewing 8 replies - 1 through 8 (of 8 total)
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