Title: Different bugs…
Last modified: August 21, 2016

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# Different bugs…

 *  Resolved [j0schi](https://wordpress.org/support/users/j0schi/)
 * (@j0schi)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/different-bugs/)
 * Well there is nothing wrong about charging money for an adon, but maybe you should
   make it work first :/
 * 1. Chat window is buggy, just white… [http://gyazo.com/1bb226a5051b0ae9434d41ac5fb2f85c](http://gyazo.com/1bb226a5051b0ae9434d41ac5fb2f85c)
 * 2. while the windows still shows “Connecting you to a sales person. Please be
   patient.” the chat disapeared in the backend
 * 3. one chat with another person still is open after 5 minutes even if he left
   the site (closed the browser) and there is no option in the backend to close 
   the chat. so i cant iniciate a new one…
 * also it just doenst look nice… i am not a fan of to manny options, but a little
   slicker look would be nice.
 * It seems more that the autor is trying to make a quick dime here than to deliver
   a good plugin (and yes i have spend a lot of money on plugins and donating aleready.)
 * Sorry for this harsh review but its rly disappointing
 * [http://wordpress.org/plugins/wp-live-chat-support/](http://wordpress.org/plugins/wp-live-chat-support/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/different-bugs/#post-4172227)
 * Hi
    Sorry for the delay. I’ve had personal matters to attend to. I apologise.
 * 1. You have full control over the font colour and background colour in the settigns
   panel.
 * 2. This is probably due to a JS error from another plugin or your theme. Can 
   you paste your console output here for me to debug?
 * 3. There is a timeout of 5 minutes if the user dissapears. The new version now
   has ‘close chat’ functionality.
 * Sorry again for the delay.
 * Kind regards
    Nick
 *  [Thanh Sang Nguyen](https://wordpress.org/support/users/ntsasng/)
 * (@ntsasng)
 * [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172249)
 * Same issue
    It allway show “Connecting you to a sales person. Please be patient.”
   after click start chat.
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172250)
 * Hi Ntsasng
 * Could please go to the plugin editor, and edit the wplc_u.js (Basic Version) 
   or wplc_u_pro.js (Pro version). Find the following two lines
 *     ```
       wplc_chat_session_id = response;
       wplc_check_cookie_id = response;
       ```
   
 * and replace them with the following
 *     ```
       wplc_chat_session_id = jQuery.trim(response);
       wplc_check_cookie_id = jQuery.trim(response);
       ```
   
 * Please let me know if this solved your problem.
 * Kind Regards
    Mark
 *  [Thanh Sang Nguyen](https://wordpress.org/support/users/ntsasng/)
 * (@ntsasng)
 * [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172251)
 * I tried, and then still that bug.
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172252)
 * Could you send me a link to your site so I can see the chat
 *  [Thanh Sang Nguyen](https://wordpress.org/support/users/ntsasng/)
 * (@ntsasng)
 * [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172253)
 * [http://www.xechuyendungviet.com/](http://www.xechuyendungviet.com/)
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172254)
 * Hi ntsasng
 * The chat looks to be returning a chat id correctly so this isn’t the issue. Could
   you please send me login details to [nick@wp-livechat.com](https://wordpress.org/support/topic/different-bugs/nick@wp-livechat.com?output_format=md)
   and I will be able to see why you can’t answer the chat in the admin section.
 * Kind Regards
    Mark
 *  [Thanh Sang Nguyen](https://wordpress.org/support/users/ntsasng/)
 * (@ntsasng)
 * [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172255)
 * Hi Mark.
    Sorry, status in admin is not yet active. I’ve just active chat status,
   it work fine. Thanks for support :).

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Different bugs…’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 8 replies
 * 3 participants
 * Last reply from: [Thanh Sang Nguyen](https://wordpress.org/support/users/ntsasng/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/different-bugs/#post-4172255)
 * Status: resolved