• I purchased the pro version of this thinking that it would be a good value for the money
    but guess what? It didn’t work right outta the box! Also, the product was unsupported
    and wpforms support person Jess Quig did absolutely nothing to troubleshoot the issue. In fact, she lied and sent me an email saying that it was working and then probably left her work post before I could respond and tell her via email that nothing was fixed. I am requesting a full refund from this company. It’s a piece of garbage, DON’T BUY IT!!!

    • This topic was modified 1 year, 5 months ago by  jaysahli.
Viewing 1 replies (of 1 total)
  • Plugin Author Syed Balkhi

    (@smub)

    Hi Jay,

    Thank you for leaving your review. I read every feedback that we get carefully, so we can continue to improve.

    After reviewing your ticket, it seems that you did not add the WPForms shortcode on your website.

    Our support team is advised not to make any changes on live websites that’s why Jess asked a follow up question before applying the fix (adding a shortcode in the right area).

    It’s unfortunate that we couldn’t retain you as a customer despite solving the issue in less than 2 hours. But as per our 14-day money back guarantee, we have issued a full refund of your purchase.

    I sincerely hope that you give the next form company a benefit of the doubt and give them at least a full business day to solve the issue.

    Best Regards,
    Syed Balkhi
    CEO of WPForms

Viewing 1 replies (of 1 total)
  • The topic ‘Didnt work right outta the box’ is closed to new replies.