Support » Plugin: SiteGround Migrator » Didn’t work out of the box and missed files

  • There were many errors… permissions errors and memory limit errors (despite the fact we have a high memory limit set on the server we were migrating from and all permissions are standard 755 and 644). Then it appeared to complete and said it only missed two large backup files. I knew those files didn’t matter so I thought that was good. I checked the site on siteground and it looked completely wrong. I investigated to figure out the issue and discover that over half the plugins have been deactivated as the migrator failed to copy over those plugin files. However this was not reported anywhere at the time of the completion of the migration. I had to manually copy those files over using FTP and reactivate those plugins. So really the migrator was pointless as I had to use FTP anyway. Hence 1 star.

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  • Plugin Support Georgi Ganchev


    Hello @nicole2292 ,

    We are sorry to hear about the issues you experienced with your website migration.

    The issue might be related to a conflict caused by a plugin or some limitation on the remote host.

    If you would like us to check the case further, please open a Helpdesk request in your SiteGround Client Area and our specialists would investigate the possible cause.

    Best regards,
    Georgi Ganchev

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