Hi @tiffany_willis,
We are extremely sorry that it didn’t work for you. Can you please send us an email to support[at]getigniteup[dot]com or please use this support page to contact us: https://getigniteup.com/support/contact/
We think it may be due to a wrong understanding of how to set up.
We are happy to help you. And maybe you can change your feedback score later then.
Thanks!