Support » Plugin: PW WooCommerce Gift Cards » Didn’t work

  • Resolved kpelham



    Had someone buy a gift card. I don’t see it in the control panel and it did not email the info to the recipient.




    The page I need help with: [log in to see the link]

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  • the payment was processed

    What to site manager says: Had someone order a gift card in the amount of $250 on August 16th (order 36257) but the email never got sent to the person indicated. The plugin does not even have a record of this order. This is the second time in a row the system hasn’t created the gift card when it was purchased. The last one also seems to have happened whenever the gift card was not the only thing purchased. Can you see if we can get this working correctly?

    Plugin Author pimwick


    Can you confirm that the Order Status is “Complete” for the gift cards purchased? You should see the Gift Card number along with the recipient email in the Order line items inside the admin area.

    If the order is Complete and it shows the Gift Card number on the order line item, can you disable the WooCommerce Transactional Email System for the gift cards? Follow these steps:

    1. Click on Pimwick Plugins -> PW Gift Cards -> Settings
    2. Uncheck the box that says “Use WooCommerce Transactional Email System”
    3. Click on “Save Changes”
    4. Perform another test order to see if the gift card gets emailed when the order is Complete.

    No change

    Here’s a pic

    [ Please do not bump. ]

    Plugin Author pimwick


    It looks like there are 6 gift cards that have been created. Leave the search field blank and click the “Search” button do display the cards.

    Plugin Author pimwick


    Haven’t heard back so I’m marking this thread as “Resolved”. However, if you need further assistance just let us know.

    Best of luck with your store!

    thanks for your promptness and patience

    Back again…
    The problem still exsists

    Hi. I did. I still can’t find the last two cards that were purchased nor did the buyer get the email with the code.

Viewing 8 replies - 1 through 8 (of 8 total)
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