Didn’t send Email Confirmation link once user registered. Nothing.

  • Resolved shang1019

    (@shang1019)


    1 year, 1 month ago

    Hi support team!
    Nice to meet you.
    I really love to use Forminator plugin, but this plugin has a very serious and big issue.


    Please see this link.
    https://prnt.sc/L395RA_ONs4x
    https://prnt.sc/NNsMFnrbQEiq

    I configured all things correctly as a document, but after the user is registered, only the welcome email is delivered.
    I tried to add a new Email notification block in the Email Notification section, but I can’t find any blocks for the email verification link, so I thought, email verification
    is the default if I choose the Activation Email option in the User Registration section.

    I spent much time , but no idea.
    Well, your document is not correct?
    Please help me, thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Adam – WPMU DEV Support

    (@wpmudev-support8)

    1 year, 1 month ago

    Hi @shang1019

    I hope you’re well today!

    Those e-mail notifications on your second screenshot (in “Email notifications” section) are not related in any specific way to registration. They are general notifications for the form submission and there’s no option to set or customize activation e-mails.

    As you noticed, the activation e-mail is what you set (as shown on your first screenshot) in “User registration” settings of the form. If you have “Email activation” set as method then below it by default you’d have the “Default” option set under “Activation e-mail”.

    This means that default activation e-mail that WordPress core sends is not disabled. It’s not Forminator notification but a regular activation e-mail which you would also get if you’d register using regular WP registration process. Only option is to disable that activation e-mail entirely (can be useful sometimes in case of Manual Approval).

    All in all, if you have it set as shown on your screenshots, you don’t have to do anything else. When user submits the registration form:

    – you will get a notification about form being submitted, notification will include whatever you set in “Admin email” notification

    – user who submitted the form will get a notification about form submission, containing whatever you set in “Welcome email”

    – user account will be created but inactive

    – user will get another e-mail with an activation link (that’s the “standard” WordPress e-mail).

    That being said, I understand that even though it’s all set this way – the user actually don’t get that last e-mail with activation link currently, right?

    If so – can you confirm that this e-mail isn’t in spam folder? Also, if you try to use “Lost password” option on a standard WordPress login form – are you getting e-mail for this or it’s also not coming through (or going to spam folder)?

    Kind regards,
    Adam

    Thread Starter shang1019

    (@shang1019)

    1 year, 1 month ago

    Hi Adam, thanks for your prompt reply.

    See this screenshot. After receiving this email(welcome email), actually, email that contain the confirmation link should be received, but nothing, nothing and nothing.

    https://prnt.sc/PhiRG-FRBnoZ

    can you confirm that this e-mail isn’t in spam folder? —> Yes of course, I have checked inbox and spam folder every time when I test.

    But what I don’t understand is, when I try to send Activation Email manually, I receive Activation Email.

    https://prnt.sc/eS8Qz9KYANbr

    How can I understand this?

    1. Why I can’t receive Activation Email when I register on Registeration Form? I am using Forminator Registration Form.
    2. Why I receive Activation Email when I try to click RESEND ACTIVATION LINK button?
    3. Thank you.
    Thread Starter shang1019

    (@shang1019)

    1 year, 1 month ago

    Hi are you there?

    I tried to send email using standard wordpress lostpassword form, so yes, I am able to receive password reset link.

    https://prnt.sc/Cqp7pEhVDPIx

    https://prnt.sc/tMse_3nMnTiX

    So seems like Forminator plugin has a big bug / issue.

    But when I tried to use forminator [reset_password] shortcode instead of wordpress default form, it doesn’t send email. I can see password reset key in user table, but email is never delivered.

    https://prnt.sc/vIjy6Vfx90ql

    It’s weird, really weird. Default wordpress emails are working perfectly. But with Forminator forms, doesn’t send.

    What’s wrong?

    Thanks for advice.

    • This reply was modified 1 year, 1 month ago by shang1019.
    • This reply was modified 1 year, 1 month ago by shang1019.
    • This reply was modified 1 year, 1 month ago by shang1019.
    • This reply was modified 1 year, 1 month ago by shang1019.
    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    1 year, 1 month ago

    Hi @shang1019

    I performed a few tests on my lab site and I was able to get the activation email right after the user was registered through the form.

    It seems Forminator is restricted to send the email by another element on your site. A plugin/theme conflict test is suggested in this type of scenario, to identify any element that may cause this issue. Make sure you have recent backups and perform this operation on your dev/staging site if possible.
    To learn more about a plugin conflict test, please see this guide below:
    https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    Basically, you’ll need to deactivate all plugins, except Forminator and switch to a basic theme. Then test if the emails are delivered as expected. If they are, then start activating the plugins one by one until you identify the culprit.

    You can also check out this handy flowchart of the troubleshooting process detailed above.
    https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Let know the results you get from the test.

    Kind regards

    Luis

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    1 year ago

    Hello @shang1019 ,

    We haven’t heard from you for some time now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 5 replies - 1 through 5 (of 5 total)
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