Support » Everything else WordPress » Did Plugin active installation counters at Repo stop updating?

  • Resolved CodeBard

    (@codebard)


    For a long time the two plugins which I have listed in the repo did not change their active installation counters.

    One had ~3000 downloads and ~1000 active installations showed at one point, but after that it seems to have stopped counting active installs, despite reaching 9000~ downloads. The other is in a similar situation with much less downloads since its new. Since it has few installs due to being new, the 10+ installs that it shows is definitely wrong, due to merely the development/test installs i have and my own sites i use that new plugin should account for that much. So i assume that the counts are not being updated.

    This happened after WP repo moved to the new design/interface. Before things were working normally.

    I noticed that a newly submitted plugin got its install count immediately updated its install counts in the next day.

    So im wondering maybe its something that affects particular plugins?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steve Stern

    (@sterndata)

    What are the plugins in question?

    You may be seeing effects of caching.

    Steve,

    One is this:

    https://wordpress.org/plugins/patron-button-and-widgets-by-codebard/advanced/

    The newer one is this:

    https://wordpress.org/plugins/codebard-help-desk/advanced/

    I believe there isnt browser-caching going on on my side. Since downloads update as i visit the page and check, yet, install counter doesnt.

    If its caching on WP org side, i dont know about that…

    Moderator Steve Stern

    (@sterndata)

    On the first, I see “Active Installations” at 1000+. I’m not sure what the next break point is. It doesn’t show exact counts.

    I believe the next break point would be at 1500 – because at one point in the past few months, i saw it display 1500+, and in a few refreshes, it went back to 1000+ again. This was 1-2 weeks after WP org updated to the new interface. I thought “Ok, the counter-updating cron worked but somehow it was taken back”…

    One could venture to say that the installs dropped down under 1500, but i see it highly unlikely since at ~3000 downloads it showed 1500 installs, and the retention rate was always close to 50%. Even if we consider retention rate fell and its nowhere near 50% now, i see it quite unlikely that there are 1000 installs for 9000+ downloads.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    The break points are at the most significant digit.

    So, 10, 20, 30.. then 100, 200, 300.. then 1000, 2000, 3000.. then 10000, 20000, 30000.

    I think you get the idea. 1500 is not a count it can display.

    And no, the counters are working fine.

    Also note that “Fewer than 10” means pretty much exactly what it says. It can be zero or 9 or anything in between.

    I am pretty sure i saw 1500+ at one point. Its possible that what i saw was a test or something that has been taken back, however i am pretty sure about it. I see it quite unlikely that after 6000 more downloads and increasing feedback/communication with users, the active installs remained in between 1k-2k range as it was then.

    In any case, i will assume this to be my mistake.

    Thanks for taking the time to reply.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    I’m absolutely certain that you did not see “1500+”, ever. 😁

    Nevertheless, you may take my word on how it works as absolute truth. I was there when it was added, actually standing next to the guy who was adding it. 😁

    If you have any questions about the system, feel free to email me. I’m otto at wordpress org. I’m happy to answer any questions that I can.

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.