SOLVED [was: Did not work, no support, no invoice]

Unfortunately, I cannot recommend this plugin, as it did not work for me. Worse, when I contacted the authors and informed them of the problem, I did not receive a reply –not the first time I tried, not the second, so I have to wonder if they are still around…

My attempts to contact them were made using e-mail, since the built-in contact mechanism kept giving me an error.

Finally, having bought the “PRO” version of the plugin, I needed an invoice for my administration so that I could treat this as a business expense, but despite repeated requests, I never received one.

I was able to cancel the recurring payments with PayPal, but I did not receive a refund, since I should have asked for one within 8 days of purchase –apparently it is *not* a good idea to give the vendor some time to respond to your e-mail… All in all, a rather unpleasant experience!

EDIT: It turns out that the vendor is still around, there was just an unfortunate problem with the e-mail, as a result of which my messages did not reach the vendor. However, when I did manage to contact them, they offered a prompt refund, so 4 stars for good customer service –deducting one because the plugin did not work on my site (but it may very well work on yours)!

• This topic was modified 5 months, 2 weeks ago by Marcel.
• This topic was modified 5 months, 2 weeks ago by Marcel.