Did not get a license

  • adelamm

    (@adelamm)


    2 months ago

    Bought plugin and didn’t get a license so I cant activate it, tried to get support but cant get it without license…they ask me to pay again to get a license.

Viewing 1 replies (of 1 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    2 months ago

    @adelamm Hi mate,

    Thanks for your message.

    That shouldn’t be happening. If you’ve already purchased the plugin and have an order number, there is no need to purchase again.

    We just need to review the order details to locate and assign the license. Could you please share your support ticket number and your order number?

    If you don’t have an open ticket yet, you can create one using our support form here:

    https://urbiport.freshdesk.com/support/tickets/new

    Once we have the order information, we’ll take care of it right away.

    Best regards, Quadlayers Support Team.

Viewing 1 replies (of 1 total)

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