I’ve had CloudFlare enabled on my site since April and it’s been working fine since I enabled it. It was only a week ago that suddenly my site went down without my doing anything to precipitate it and it was then that I was told by tech support at my ISP that it was because CloudFlare was trying to find the www in my wp-config file apparently, even though it had not had any problems finding it since it was enabled in April.
In the middle of last week when I hadn’t heard back from my ISP I even disabled CloudFlare to get my site back up and that didn’t do anything. I kept it disabled for two days and the site was still down, so then a couple of days ago I enabled it again and it’s still down.
I haven’t customized my WordPress setup, outside of the fact that I moved wp-config.php out of the root directory up one level because it’s highly recommended on a lot of websites I’ve been reading about increasing security for WordPress.
Tech support at my ISP has thrown up their hands and wrote this:
“Well I tried. I really tried to fix it up (cloned another wp_options
database table so that wp-config was referencing something valid, added
the www to the siteurl and home values, played around with the wp-config file), but unfortunately, your customization of WordPress and your Multi-User setup are beyond the scope of our technical support team.”
Any idea what could be causing my site to be down?
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