Dicounted prices on Invoice & email

  • qtfish

    (@qtfish)


    2 years, 6 months ago

    Hi
    i am having a problem with this plug in.
    When i print invoice or email invoice to a customer, and that invoice has a discount coupon applied to it. It does not show discounted prices on print or email. All it does it shows full price of the products and then takes a total and then applies a discount and gives you a final total to pay.
    Problem with that is that if i have to go back and refund a product or soemthing doesnt make it alive to customer i have to process a refund and client thinks they paid full price while they didnt.

    so this is an example of an order that has a discount code applied to it.
    It reduces the actual prices by 25% (coupon is for 25% off)
    on my screen you can see the actual price and discounted price
    https://snipboard.io/apYQNA.jpg

    but when you goto print this invoice or email this invoice the prices are shown as actual and on the bottom of the invoice it says discount and takes the total amount of discount off the total.
    If i have to go and refund a dead fish or bad item then people think they paid full price and want full price refund and they dont see the dicounted prices.
    How can we make it where the print invoice and emails show actual and dicounted prices. if not possible to display both then at least discounted price so there is no dispute on what customre paid.
    thank you
    https://snipboard.io/LPM0sp.jpg

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter qtfish

    (@qtfish)

    2 years, 6 months ago

    anything?

    Plugin Support Upendra Kapse

    (@wpupen)

    2 years, 6 months ago

    Hello,

    I understand your concern but the thing is we use a WooCommerce function to display the order summary in the Invoice and it returns the full individual product prices and calculates the discount for the whole order. The Email Invoice/order details to the customer is a default WooCommerce feature and that also displays the discounts for the whole order together as you also confirmed.

    But I understand your concern and will ask our development team if we can add a filter to display the discounted prices for individual products to like how it appears on the edit order page on the admin side and will update you here if we can do it.

    Kind Regards,
    Upendra.

Viewing 2 replies - 1 through 2 (of 2 total)
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