Support » Plugin: Facebook for WooCommerce » Diagnostic problems AddToCart event

  • Resolved Ken

    (@xewl)


    I have two up-to-date WooCommerce< instances which use the FB for WooCommerce plugin (2.2.0) – Both Pixels tend to show diagnostic problems for the AddToCart event.
    Both carts are “Stock” WooCommerce carts. There are no related errors in the WooCommerce status page.

    They both show the following diagnostic messages:
    – Server Sending Invalid Match Key Parameters for AddToCart Event
    – Dezelfde event_id ontvangen voor vele gebeurtenissen (Same event_id received for many events)

    They both seem to happen pretty regularly, as marking them as solved doesn’t help.

    • This topic was modified 1 year, 11 months ago by Ken.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Yes im facing the exact same problem.

    We’ve recently reached out to Facebook directly to try to get some clarity regarding the “Invalid Match Key” warning.

    While no specific resolution has been provided, we do now know this from their replies:

    – This warning only occurs with server to server events (added in Facebook for WooCommerce v2.0)
    – It can be the result of a platform issue – which wouldn’t be fixable from within the plugin
    – Facebook will not share more specific event data for privacy reasons
    – There aren’t any events in the plugin’s logs with missing user_agents or ip_addresses

    Facebook has assured us that they’re looking into providing more information for this error in a future release, such as showing the affected URL and the parameter and what is wrong with it. They did also mention, however, that even with some additional details, it would not likely be able to be resolved by the plugin, as it can be at the platform level.

    They weren’t able to pass along an expected date for release, though did mention that they usually see some features/improvements added after the December holidays.

    It seems that at this moment, we’ll need to wait for this release before looking at the Invalid Match Key parameter further.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Viewing 3 replies - 1 through 3 (of 3 total)
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