Title: Diagnostic Information Data
Last modified: May 11, 2021

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# Diagnostic Information Data

 *  Resolved [Terry J](https://wordpress.org/support/users/texasbiz/)
 * (@texasbiz)
 * [5 years ago](https://wordpress.org/support/topic/diagnostic-information-data/)
 * Hi. Been a while since I used MetaSlider.
 * Installed and now every time I go to settings or to add new slider, a popup appears:
 * > [View post on imgur.com](https://imgur.com/T9A4mSo)
 * If I click “No Thanks” it goes away. But, every time I return to these areas 
   the popup is there again.
 * So, I assume the only way to get rid of the popup is to agree to share data that
   I have no idea what I would be sharing?
 * I sincerely hope this is not the case and it is a bug. Hate to see such a fine
   plugin stoop to this level and pray it is just a bug.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Kevin Batdorf](https://wordpress.org/support/users/kbat82/)
 * (@kbat82)
 * [5 years ago](https://wordpress.org/support/topic/diagnostic-information-data/#post-14422920)
 * Hi,
 * Welcome back 🙂
 * That should go away immediately (and forever) when you decline. There must be
   some sort of bug happening where the call to your server (to record your choice)
   is failing.
 * You’d have to try and debug that. The first thing is to check the devtools for
   any errors. Open them up before loading the page. Check for errors. Then press
   to decline and check for more errors.
 * Report what you find (share some screenshots if possible) and the support team
   here will help you out.
 * How to open devtools: [https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console](https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console)
 *  Thread Starter [Terry J](https://wordpress.org/support/users/texasbiz/)
 * (@texasbiz)
 * [5 years ago](https://wordpress.org/support/topic/diagnostic-information-data/#post-14422957)
 * Thank you for fast reply!
 * I am not use to using WP Cerber and told in chat with another fellow site designer
   that WP Cerber is most likely blocking access to the rest api.
 * I will have to check that out. I was sure that you guys would not force data 
   sharing like that:)
 * Will try and report back my troubleshooting steps.
 *  [Arreane](https://wordpress.org/support/users/yanex/)
 * (@yanex)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/diagnostic-information-data/#post-14439561)
 * Hi,
 * We value customer experience and won’t force users to provide any sensitive data
   without their consent.
 * Good luck with troubleshooting. Hope you can fix that soon.
 * Let us know if you need anything else.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Diagnostic Information Data’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Arreane](https://wordpress.org/support/users/yanex/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/diagnostic-information-data/#post-14439561)
 * Status: resolved