Support » Plugin: External Login » Diagnosing why I can’t login

  • Resolved DrHariri

    (@ala7lam)


    Hello,
    I’ve installed a plugin and added all encryption & salt settings and pressing “Test” shows a table with a few users.

    However, when trying to login with a user from the external DB, using wp-login.php, it says that the email doesn’t exist.

    I am hosting both WP & External DB on AWS. I am trying to assess what is the potential reason for this happening but I can’t seem to find it. Would there be any logs that help or pointers on what could be wrong?

    RESOLVED: It was a case of wrong encryption method selected.

    Thanks!

    • This topic was modified 1 month, 4 weeks ago by DrHariri.
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