Title: DHL module. Returns Nothing
Last modified: October 17, 2017

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# DHL module. Returns Nothing

 *  Resolved [fmujica](https://wordpress.org/support/users/fmujica/)
 * (@fmujica)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-module-returns-nothing-3/)
 * The store owner correctly configures the module.
    But when a customer makes a
   purchase, you don’t see the price response.
 * I have de request and response xml.
    And i have screenshots of the configuration.
   If you give a email i can send it to you

Viewing 1 replies (of 1 total)

 *  [xadapter](https://wordpress.org/support/users/xadapter/)
 * (@xadapter)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-module-returns-nothing-3/#post-9594143)
 * Hi [@fmujica](https://wordpress.org/support/users/fmujica/),
 * You can attach the debug mode here, and also attach the screenshot using [snag.gy](https://snag.gy/).
 * Please make sure you remove your account number and site ID and password from
   the xml file.
 * Few things you can check before you send me the details:
    1. try using the account
   rates instead of List rates in the plugin settings->Rate request type. 2. Make
   sure you have weight and dimensions in your product. 3. Make sure you’re using
   live API credentials as provided by DHL(if you don’t have one please register
   with DHL express and send a request to [xmlrequests@dhl.com](https://wordpress.org/support/topic/dhl-module-returns-nothing-3/xmlrequests@dhl.com?output_format=md)
   once you receive the account number for your account).
    -  This reply was modified 8 years, 8 months ago by [xadapter](https://wordpress.org/support/users/xadapter/).

Viewing 1 replies (of 1 total)

The topic ‘DHL module. Returns Nothing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dhl-woocommerce-shipping-method_0d5380.
   svg)
 * [DHL WooCommerce Shipping Method](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dhl-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dhl-woocommerce-shipping-method/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [xadapter](https://wordpress.org/support/users/xadapter/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/dhl-module-returns-nothing-3/#post-9594143)
 * Status: resolved