Title: dhl integration error
Last modified: July 7, 2026

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# dhl integration error

 *  [lucytech](https://wordpress.org/support/users/lucytech/)
 * (@lucytech)
 * [23 hours, 55 minutes ago](https://wordpress.org/support/topic/dhl-integration-error/)
 * I’ve installed dhlexpresscommerce and they have told me it is all set up correctly.
   The api and I’ve selected DHL in the shipping zone. However on checkout I get
   the message:There are no shipping options available. Please ensure that your 
   address has been entered correctly, or contact us if you need any help.
 * why is this?
 * _**[SNIP!]**_
    -  This topic was modified 23 hours, 49 minutes ago by [lucytech](https://wordpress.org/support/users/lucytech/).
    -  This topic was modified 23 hours, 30 minutes ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [23 hours, 30 minutes ago](https://wordpress.org/support/topic/dhl-integration-error/#post-18958453)
 * [@lucytech](https://wordpress.org/support/users/lucytech/)
 * Copying that data here will not and cannot work here. It just creates a mess 
   that has no value.
 * Please use [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com/](https://gist.github.com/)
   or the like instead and share a link to that paste in reply here.
 *  Thread Starter [lucytech](https://wordpress.org/support/users/lucytech/)
 * (@lucytech)
 * [23 hours, 22 minutes ago](https://wordpress.org/support/topic/dhl-integration-error/#post-18958467)
 * ok thanks
 * [https://pastebin.com/PEhqkSVW](https://pastebin.com/PEhqkSVW)
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [22 hours, 11 minutes ago](https://wordpress.org/support/topic/dhl-integration-error/#post-18958569)
 * Hi [@lucytech](https://wordpress.org/support/users/lucytech/),
 * Thank you for reaching out. I understand you’re seeing the message **“There are
   no shipping options available”** during checkout.
 * Before we continue, I’d like to mention that in this forum we only provide support
   for **WooCommerce core** features. Issues related to third-party plugin integrations,
   such as **DHL Express Commerce**, fall outside the scope of the support we can
   provide here.
 * Since the plugin’s support team has already confirmed that the integration is
   configured correctly, let’s first determine whether the issue is related to WooCommerce
   itself or the DHL plugin.
 * For testing purposes, could you please:
    1. Temporarily deactivate the **DHL Express Commerce** plugin.
    2. Go to **WooCommerce → Settings → Shipping** and add a **Flat rate** shipping
       method to the relevant shipping zone.
    3. Visit the checkout page and check whether the Flat rate shipping method appears.
 * If you still see the same issue even with the Flat rate shipping method, could
   you please share a screenshot of your shipping zone and shipping methods under**
   WooCommerce → Settings → Shipping**?
 * You can use the following tool to upload your screenshot and share the link with
   us:
 * [https://snipboard.io](https://snipboard.io)
 * Once we have this information, we’ll be happy to assist you further.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 3 participants
 * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * Last activity: [22 hours, 11 minutes ago](https://wordpress.org/support/topic/dhl-integration-error/#post-18958569)
 * Status: not resolved