Title: Device targeting does not work
Last modified: July 10, 2021

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# Device targeting does not work

 *  Resolved [samsonite818](https://wordpress.org/support/users/samsonite818/)
 * (@samsonite818)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/device-targeting-does-not-work/)
 * I have tried everything to target just desktop for exit intent popup but it does
   not work. It targets all device. Obviously exit intent does not work on mobile
   but when you turn the screen off on the mobile phone and turn it back on, the
   popup appears even though no popups are configured for mobile devices.

Viewing 1 replies (of 1 total)

 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/device-targeting-does-not-work/#post-14649914)
 * Dear [@samsonite818](https://wordpress.org/support/users/samsonite818/) ,
 * Thanks a lot for reporting.
 * May we ask you to connect us via Live Chat [from here](https://popup-builder.com/)
   and send us the website URL where we can see the popup live along with the system
   information file?
    You can retrieve it from here: [https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/](https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Also, send us the link to the forum, so we can identify you easily.
    We are asking
   this since it is not allowed to discuss the pro features in this forum.
 * Looking ahead to hearing from you soon.
 * Best,
    Popup Builder Team

Viewing 1 replies (of 1 total)

The topic ‘Device targeting does not work’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/device-targeting-does-not-work/#post-14649914)
 * Status: resolved