Title: Device Support Video
Last modified: August 24, 2016

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# Device Support Video

 *  Resolved [colinmchale](https://wordpress.org/support/users/colinmchale/)
 * (@colinmchale)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/device-support-video-1/)
 * URL of your website where you use or tied to use YTC: [http://www.realexpertadvisors.com/videos/](http://www.realexpertadvisors.com/videos/)
 * Version of WordPress you use and language (English or other language): 4.2.1 
   English
 * Version of YTC with which you experienced problem: 2.4.2.1
 * How you implemented/inserted YTC to website
    by shortcode – provide exact shortcode
   syntax you use, and where you put shortcode (widget, page, post, page builder,
   etc) by PHP do_action – provide exact syntax that you insert and filename where
   you insert code by widget – in which widget area you put widget, and provide 
   JSON configuration file (look at the bottom of widget configuration dialog): [
   Youtube_Channel_Gallery feed=”user” user=”realexpertadvisors” feedorder=”desc”
   videowidth=”500″ ratio=”16×9″ theme=”light” color=”white” quality=”large” autoplay
   =”0″ rel=”1″ showinfo=”1″ maxitems=”20″ thumbwidth=”90″ thumbratio=”16×9″ thumbcolumns
   =”3″ title=”1″ description=”0″ thumbnail_alignment=”left” descriptionwordsnumber
   =”10″ link_window=”0″]
 * Describe how YTC stop to work – if you get some error message, take a screenshot:
   
   First video displayed says Youtube.com/devicesupport
 * If video playback does not work as you expect, or YTC block does not look as 
   you expect, describe what you expecting and did you configured general plugin
   settings
 * [https://wordpress.org/plugins/youtube-channel/](https://wordpress.org/plugins/youtube-channel/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Aleksandar Urošević](https://wordpress.org/support/users/urkekg/)
 * (@urkekg)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/device-support-video-1/#post-6076475)
 * Hi Colinmchale,
 * You do not use plugin YouTube Channel but other plugin (YouTube Channel Gallery),
   so please contact proper support.
 * Kind regards,
    Aleksandar
 *  [Oxizee](https://wordpress.org/support/users/oxizee/)
 * (@oxizee)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/device-support-video-1/#post-6076731)
 * edited

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Device Support Video’ is closed to new replies.

 * ![](https://ps.w.org/youtube-channel/assets/icon.svg?rev=2845692)
 * [My YouTube Channel](https://wordpress.org/plugins/youtube-channel/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/youtube-channel/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/youtube-channel/)
 * [Active Topics](https://wordpress.org/support/plugin/youtube-channel/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/youtube-channel/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/youtube-channel/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Oxizee](https://wordpress.org/support/users/oxizee/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/device-support-video-1/#post-6076731)
 * Status: resolved