Title: Device Support
Last modified: August 24, 2016

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# Device Support

 *  Resolved [SB](https://wordpress.org/support/users/sghb/)
 * (@sghb)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/)
 * When adding a YouTube link in Add External Media with the plugin, instead of 
   the Video title I get:
 * [https://youtube.com/devicesupport](https://youtube.com/devicesupport)
 * And in Captions:
 * [https://youtube.com/devicesupport](https://youtube.com/devicesupport)
    [http://m.youtube.com](http://m.youtube.com)
 * Please see Screen Cap
 * [Screen Cap](http://backwardsandbeyond.com/Image1.jpg)
 * What’s causing this, it has happened twice in the last two days.
 * [https://wordpress.org/plugins/jw-player-plugin-for-wordpress/](https://wordpress.org/plugins/jw-player-plugin-for-wordpress/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/)
 * (@longtail-video)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102356)
 * This is an issue that YouTube has updated something in their API to deprecate
   an old playlist method. The player will need to be updated in order to support
   this change.
 *  Thread Starter [SB](https://wordpress.org/support/users/sghb/)
 * (@sghb)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102401)
 * And when will the Player/Plugin be updated?
 * 🙂
 *  Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/)
 * (@longtail-video)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102433)
 * Well, the plugin update is not relevant, this is a change that YouTube has made
   on their end that has affected the player only. However, it should only affect
   YouTube playlists, not single files.
 * I would try to specify the files like this:
 * [jwplayer file=”[http://www.youtube.com/watch?v=xSE9Qk9wkig”%5D](http://www.youtube.com/watch?v=xSE9Qk9wkig”%5D)
 * Does that work?
 *  Thread Starter [SB](https://wordpress.org/support/users/sghb/)
 * (@sghb)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102440)
 * It doesn’t just affect playlists, it affects single url’s…if you look at the 
   screencap, it is adding the device support url’s and not the title of the video
   so something is wrong IN the plugin
 * The fix above works but then it kind of defeats the object of using the plugin
   to add external links
 * But, using your example above how would I add multiple files, as IN a Playlist
   if I am unable to add external links to then create a JW playlist
 *  Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/)
 * (@longtail-video)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102471)
 * Well, the media manager creates single playlist items. You would have to use 
   this for the time being, since really, this is entirely on YouTube’s end. If 
   you try to load a YouTube playlist using their API, the first item is always 
   going to be the device support video.
 * More information – [https://support.google.com/youtube/answer/6098135?hl=en](https://support.google.com/youtube/answer/6098135?hl=en)
 *  Thread Starter [SB](https://wordpress.org/support/users/sghb/)
 * (@sghb)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102473)
 * Well, until YouTube sort themselves out, the code privided does the trick so 
   I`ll close this.
 * 🙂
 *  Thread Starter [SB](https://wordpress.org/support/users/sghb/)
 * (@sghb)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102474)
 * Closed
 *  Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/)
 * (@longtail-video)
 * [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102484)
 * Ok! 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Device Support’ is closed to new replies.

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## Tags

 * [device](https://wordpress.org/support/topic-tag/device/)
 * [Youtube](https://wordpress.org/support/topic-tag/youtube/)

 * 8 replies
 * 2 participants
 * Last reply from: [JW Player](https://wordpress.org/support/users/longtail-video/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/device-support-3/#post-6102484)
 * Status: resolved