Support » Requests and Feedback » Develop forces users to pay for the plugin after offering the plugin as free

  • NITROFOX

    (@nitrofox)


    Dear sirs,

    This develop went on to compel users without notice that the simple features of your plugin that were always free, began to be paid, this after an automatic update without warning!!

    Users are complaining, but the develop does not want to know and says that now is pay or drop, and still says that offering a few free days as compensation, that is to make fun of members of wordpress, develop sofa should be banned from the platform for engnar and force users to pay for their plugins.

    Link announce, https://wordpress.org/support/topic/breaking-change-in-version-7/

    More topics: https://wordpress.org/support/topic/contact-form-7-402/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Develop forces users to pay for the plugin after offering the plugin as free

    So what? Use a different plugin or write your own.

    *Drinks coffee*

    It’s early for me and I’ll try to be concise and direct. I’ll probably fail too.

    Why do you or anyone believe that anyone is obligated to write code and support that code for you and never change it? What agreement or obligation do you believe forces anyone to write code as you want and be compelled against their wishes to continue to do or make them support that?

    No such agreement or requirement exists here. No such requirement is needed, desired or will ever happen.

    No one is compelled to write code for you. If you and a million people find a plugin useful and the developer decides to removed some functionality in new versions and put it into a “paid” or “pro” version then that’s up to them.

    What About the Automatic Plugin Updates?

    I’m trying to anticipate the replies.

    The automatic WordPress updates and that includes themes and plugins was designed for the scenario of “WOW, this needs to be fixed NOW” and it also applies to security updates as well.

    Generally that works well. But as you have seen, when an architectural change happens then it is a breaking change.

    Perhaps major number updated to plugins and themes should be manually updated and not automatic. That may make a good ticket for a WordPress core change.

    A plugin made a breaking change and that was unfortunate. Possibly not nice either. That does not mean the auto updater is broken but, yeah, this scenario should be considered for a WordPress core change. It’s not really an issue with the plugin exactly.

    But What Can Users Do?

    Vote with your feet. Get a new plugin. Leave a factual review.

    *Drinks coffee*

    But there are some things to remember for behavior in the forums.

    1. Do leave a plugin review.

      Make it factual and disparate. Keep it to the facts, how you liked the plugin, what happened and why you are not satisfied anymore. No name calling, no accusations, no attacks. Breath and write factually. That plugin change should lead to reviews.

    2. Do not use a plugin review for support.

      A review that is used to extort a result gets archived when found. Feedback is good. Feedback of “fix it or the review gets it” is bad.

    3. Do not brigrade.

      What that means is do not go to review and topics and post negativity and unhelpful comments. Those will get archived and the accounts will be flagged for moderation. Keep it positive and help your fellow humans.

    4. Do not troll.

      If your reply to “help” or leave a review is to post about alternatives in that plugin’s support or review section with “Use Plugin X! It-” then don’t. That plugin support and review section is for that plugin only. Do not post a blog post on this site either. These are support forums and you can blog on your own site. We support some great software to do that.

    *Reads. Has more coffee.*

    That was not concise at all.

    • This reply was modified 4 months ago by Jan Dembowski. Reason: Grammar and spelling
    Thread Starter NITROFOX

    (@nitrofox)

    I think it’s a matter of commitment to the user, but the development was never clear from the beginning that one day could go to charge for the plugin, offered and disclosed as being free forever.

    I have no problem like this, as you say, get another plugin or create another, entranto published so that everyone knows what this develop did, a develop that is not reliable, today is free, tomorrow is paid, and tomorrow who knows the price increase, all in the name of money.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I think it’s a matter of commitment to the user, but the development was never clear from the beginning that one day could go to charge for the plugin, offered and disclosed as being free forever.

    No, it’s not.

    I’m sorry you feel that way but anyone who thinks that about any code on this site is completely wrong.

    Developers are gifting code for free. They sometimes support that code, or not, no one is compelled to do anything here. When they do support that code, it too is completely free and voluntary.

    There is no commitment like that implied or explicitly stated anywhere on this site and there never will be.

    Take heart in the fact that out of the tens of thousands of plugins here, this sort of thing happens rarely. And almost always results in a backlash against the developer in the form of 1 star reviews.

    Those review will get looked at; all reviews do. Good reviews will stay but for the reasons I stated above some reviews may be archived.

Viewing 3 replies - 1 through 3 (of 3 total)
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